NHS Wales Shared Services Partnership
Document Scanning Manager
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Exciting Opportunity for a Document Scanning Team Manager
An exciting opportunity has arisen for an experienced and motivated manager to lead our Document Scanning Team within Primary Care Services at NWSSP.
This is a pivotal operational management role responsible for overseeing the delivery of business-critical document scanning services that support NWSSP PCS and NHS Wales. In addition to managing the Document Scanning Team, the post holder will provide managerial support for Print and Post Room Services and the EPS Smartcard Team, ensuring high-quality, efficient and compliant service delivery across all areas. As a manager, you will work closely with internal and external stakeholders across NWSSP and NHS Wales stakeholders, providing expert advice, managing performance, driving continuous improvement and ensuring service targets are consistently achieved.
We are looking for an individual with excellent leadership, communication, and organizational skills who can effectively manage competing priorities within a fast-paced operational environment. Experience of managing teams, analyzing performance information, and delivering service improvements is essential.
Responsibilities
- Operational Management: Oversee the operational management of the Document Scanning Team, Print and Post Room Services, and EPS Smartcard Team within Primary Care Services.
- Document Scanning Operations: Oversee large-scale document scanning operations supporting NWSSP and NHS Wales, including the delivery, preparation, and scanning of various types of business-critical information to dedicated timeframes.
- Service Targets and Quality Standards: Ensure service targets, quality standards, and performance objectives are achieved.
- Staff Management: Manage staff performance and development, lead continuous improvement initiatives, oversee resource planning, and ensure the effective use of scanning technology and associated systems.
- Stakeholder Collaboration: Work collaboratively with stakeholders across NHS Wales and external organizations, providing specialist advice and support on document scanning services, records management, and operational processes.
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Requirements
- Leadership and Communication Skills: Strong leadership, communication, and organizational skills.
- Analytical Skills: Capable of managing competing priorities within a complex and fast-paced operational environment.
- Experience: Experience of managing teams, analyzing performance information, and delivering service improvements.
Working Conditions
This is a hybrid working role. Attendance at the office is required for a minimum of three days per week, together with additional on-site support as required to ensure effective operational cover.
About Us
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility, and Innovating. Our organization encourages an agile working approach and we pride ourselves on being a learning organization motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity, and inclusion, focusing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers.
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Benefits
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer, and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Contact Information
For further details or informal visits, please contact:
- Name: Lydia Courtney
- Job Title: All Wales Processing and Professional Service Lead
- Email Address: Lydia.Courtney@wales.nhs.uk
- Telephone Number: 02921501518
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