WeComm
Domain Architect
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A leading UK retail brand is investing heavily in modernising its architecture capability to support strategic business growth, operational efficiency, and customer experience, positioning architecture as a critical enabler of business value across a complex technology estate — bringing consistency, governance, reusable standards, and modern engineering practices to a business going through real transformation.
They're now looking for a Business Domain Architect to own the target architecture and technology strategy across Fulfilment & Post Purchase — a remit that puts Order Management and Contact Centre right at its centre, alongside Delivery, Returns, Reverse Logistics, Post Purchase Customer Journeys, and both UK and International Fulfilment Capabilities. This is explicitly not a solution architecture role: the person in this seat will define and own a genuine 1–3 year architecture strategy, build domain roadmaps, and drive real technology decisions — shaping how the business fulfils customer orders end-to-end, manages returns, and supports customers well after purchase, all while simplifying a genuinely complex operational landscape across stores, warehouses, and digital channels.
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They're looking for an experienced retail architecture leader with deep, hands-on domain expertise in fulfilment and order management specifically, real understanding of contact centre operations and how they connect into the wider post-purchase journey, plus strong knowledge of reverse logistics and returns. Someone who's operated at genuine Enterprise or Senior Domain Architecture level — building capability models and target operating states, not just delivering discrete projects — with real experience modernising legacy environments and a strong grasp of composable, event-driven architecture. Just as important is the leadership profile: this is roughly 50-60% stakeholder leadership and strategic influence, so they need someone who's a genuinely strong storyteller, comfortable challenging existing thinking, and capable of taking a large, complex organisation through real change — commercially aware, collaborative, and pragmatic rather than purely technical.
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