FDM Group
Domain Architect
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Domain Architect (Salesforce) - Healthcare Sector
FDM is a global business and technology consultancy seeking a Domain Architect (Salesforce) to work for our client within the Healthcare sector. This is initially a 6-12 month contract with the potential to extend and will be a hybrid role that will be based in London.
Our client is seeking a Commercial Domain Architect who would be accountable for:
- Domain architecture strategy for Commercial and E-commerce capabilities
- Translation of commercial strategy into target architectures and roadmaps
- Strategic ownership of Salesforce-centred commercial architecture
- Alignment with ERP and Corporate Functions Domain Architects
- Cross-domain coherence across end-to-end value streams
- Reduction of complexity through convergence onto strategic global platforms
- Governance of architectural standards, principles, and guardrails
- Executive-level advisory to Commercial leadership
- Leading and assuring Solution Architecture within the Commercial Domain
Responsibilities
Commercial & E-commerce Domain Architecture
- Define domain strategies and target architectures across:
- Sales (Field Sales, Key Account Management, Sales Effectiveness)
- Marketing (Campaign Management, Customer Journeys, Personalisation)
- Trade Promotion & Demand Management
- E-commerce & Digital Commerce
- Customer Engagement & Commercial Analytics
- Architect solutions that enable:
- Revenue growth and execution excellence
- Omnichannel customer engagement
- Integrated physical and digital commerce journeys
- Advanced commercial analytics and forecasting
- Ensure architectures support global consistency with market-specific execution models.
Salesforce-Centric Platform Leadership
- Act as the enterprise architectural authority for Salesforce-led Commercial capability, working closely with the Salesforce Platform Architect.
- Ensure Salesforce is positioned and evolved as the core system of engagement for customer, sales, and trade processes.
- Shape Salesforce roadmaps to balance:
- Global standardisation vs. local flexibility
- Speed-to-value vs. long-term sustainability
- Configuration vs. customisation
ERP & Commercial Integration (In Partnership with ERP Domain Architect)
- Work closely with the ERP Domain Architect to align Commercial and Finance processes across:
- Order-to-Cash
- Pricing, rebates, and promotions
- Revenue recognition, accruals, and trade spend
- Ensure Commercial architectures integrate seamlessly with SAP and enterprise financial processes.
- Jointly shape end-to-end commercial-to-financial process architectures.
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China E-commerce & Market-Aware Architecture
- Bring awareness of the China e-commerce and digital ecosystem into enterprise commercial architecture decisions.
- Understand and account for platforms such as Tmall, JD.com, Douyin, and ecosystem integrators, and their architectural implications.
- Ensure global commercial architectures (including Salesforce-centric capabilities) can integrate appropriately with China-specific platforms while maintaining:
- Enterprise data governance
- Security and compliance
- Consistent customer and commercial insight
- Balance global standardisation with locally necessary exceptions, avoiding uncontrolled fragmentation.
Strategic Platform Convergence & Simplification
- Drive architectural decisions that reduce fragmentation and tool sprawl across the commercial and e-commerce landscape.
- Actively steer markets towards:
- A small number of strategic CRM, commerce, and analytics platforms
- Reusable integration and data patterns
- Challenge local or tactical solutions that undermine enterprise scale, data consistency, or cost efficiency.
Cross-Domain Integration & End-to-End Commercial Flows
- Partner with other Domain Architects (Corporate Functions, QSC/R&D, Technology) to ensure:
- Seamless demand-to-cash and insight-to-action value streams
- Coherent customer, product, and pricing data across domains
- Govern integration patterns across:
- Commercial ↔ Finance
- Commercial ↔ Supply Chain
- Commercial ↔ Data & Analytics
Data, Analytics & AI-Enabled Commercial Architecture
- Architect data flows to support:
- Advanced sales and demand analytics
- AI-driven forecasting and promotion optimisation
- Customer segmentation and personalisation
- Ensure alignment with enterprise data platforms and governance frameworks.
Architecture Governance & Standards
- Enforce enterprise architecture principles including:
- Single source of truth
- API-first and event-driven integration
- Standard-first, customise-last
- Define and apply minimum viable architectures, reference patterns, and guardrails.
- Support FinOps and TechOps practices to ensure commercial platforms deliver measurable value.
Portfolio, Delivery & Transformation Enablement
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- Maintain architectural alignment across programmes, products, and markets.
- Support portfolio modernisation through gap analysis and transition roadmaps.
- Partner with product and delivery teams to ensure architecture accelerates growth and innovation.
About You
Essential
- 8+ years’ experience in Enterprise Architecture, digital strategy, or consulting roles
- Deep experience across commercial technologies, including Salesforce
- Proven experience architecting:
- Order-to-Cash and trade promotion processes
- CRM-centric sales and marketing ecosystems
- E-commerce and digital commerce integrations
- Strong understanding of global and market-specific commercial models
- Experience in leading and assuring solution architecture
Preferred
- Experience working with China e-commerce platforms and ecosystems
- Experience partnering with Salesforce and ERP Domain Architects
- Track record in global platform convergence and simplification initiatives
- Familiarity with AI/ML use cases in sales, marketing, and demand planning
Skills & capabilities
- Enterprise and business architecture mastery
- Strong commercial and customer-centric mindset
- Ability to connect growth strategy to execution
- Executive-level influencing and advisory capability
About Us
FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.
Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by federal, provincial, or local laws.
Why join us
- Career coaching, mentoring, and access to upskilling throughout your entire FDM career
- Assignments with global companies and opportunities to work abroad
- Opportunity to re-skill and up-skill into new areas, develop non-linear career paths, and build a skillset within your field
- Annual leave and workplace pension
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