IAG Transform
Domain Transformation Manager
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About Us
We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.
IAG Transform provides creative and innovative solutions to drive sustainable transformation by delivering procurement and airline services, as well as group-wide systems across IAG. Each operating company benefits from the Transform centralised model, driving efficiencies, automation, and economies of scale.
Purpose of the Role
The Domain Transformation Manager plays a key role in shaping and delivering strategic transformation initiatives, ensuring they address key business challenges and deliver measurable improvements across financial, operational, customer and colleague outcomes.
Working within a matrix environment, the role leads the development, design and execution of high-impact initiatives, partnering closely with senior stakeholders to ensure successful delivery and sustainable adoption of change.
Your Responsibilities
Transformation Shaping & Design
- Lead the identification and definition of transformation opportunities through diagnostic activity, including data analysis, process mapping, stakeholder engagement and workshops.
- Formulate clear, evidence-based recommendations to address business challenges and opportunities.
- Design transformation initiatives, including prioritisation, solution development and definition of expected benefits.
Delivery & Execution
- Lead end-to-end delivery of assigned initiatives, ensuring alignment to scope, timelines, quality and budget.
- Manage risks, issues and dependencies to ensure successful and controlled delivery.
- Drive benefits realisation by embedding outputs into operational processes and ways of working.
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Stakeholder & Cross-Functional Leadership
- Build strong relationships across business units, acting as a trusted partner to senior stakeholders and executives.
- Coordinate activity across directorates and supporting functions (e.g. Finance, Digital, People, Procurement) to enable progress.
- Communicate clearly and credibly, providing updates, insights and recommendations to leadership.
Resource & Performance Management
- Manage delivery resources, including internal teams and third-party suppliers where required.
- Track and report on performance metrics including time, cost, quality, scope and benefits realisation.
Innovation & Continuous Improvement
- Bring external and group-wide insights to identify new ideas and opportunities for transformation.
- Promote innovative thinking and continuous improvement across initiatives and delivery approaches.
Your Skills, Experience and Qualifications
Qualifications and Experience
- Demonstrable experience shaping, delivering and embedding transformation initiatives.
- Experience in complex, multi-stakeholder environments with cross-functional delivery.
- Strong experience in business problem solving, including evaluation of trade-offs and solution development.
- Experience managing strategic change initiatives is essential.
- Project, programme or portfolio management experience is desirable.
- Degree or equivalent experience preferred.
Skills and Capabilities
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- Strong stakeholder management and influencing skills, including engagement at senior levels.
- Excellent communication skills, both written and verbal.
- Ability to lead teams effectively in a matrix environment.
- Strong analytical and problem-solving capability.
- Financial awareness and ability to assess the economic impact of transformation initiatives.
- Understanding of digital tools and technologies, including data analytics and process automation.
- Ability to drive innovation and continuous improvement.
- Experience working with and managing third-party suppliers.
Behaviours and Attributes
- Role model for organisational behaviours and values.
- Adaptable and resilient in a fast-paced environment.
- Innovative, proactive and solutions-focused mindset.
- Strong sense of ownership and accountability.
- Effective relationship builder and collaborator.
What We Offer
- The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.
- The opportunity to work in a multi-cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses.
- We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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