Manchester City Council
Domestic Abuse Caseworker
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Working Hours
- 35 Hours Per Week
- Monday to Friday - Core Hours 10am to 4pm
- Occasional evening and weekends
- Attendance inline with MARAC Hearings
Contract Type
- Full-Time, Permanent
Closing Date & Time
- 11.59pm, 22 September 2026
Interview Method
- Face to Face
Legal Right to Work
- In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment
Use of Artificial Intelligence (AI)
- Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action
Role Details
About the Role
The Community Safety Team (CST) plays a vital role in helping residents feel safe, supported and secure within their homes and communities. As a Domestic Abuse Caseworker, you will have the opportunity to make a meaningful difference to the lives of some of Manchester's most vulnerable residents by providing specialist support to those experiencing domestic abuse. Working at the heart of a multi-agency partnership network, you will help individuals and families navigate difficult situations, reduce risk and access the support they need to rebuild their lives.
This is a rewarding role that combines safeguarding, housing management and partnership working to improve outcomes for residents across the city. You will play a key part in ensuring victims are listened to, protected and supported, while helping Manchester City Council deliver on its commitment to creating safer neighbourhoods and stronger communities. If you are passionate about supporting people, promoting safety and delivering high-quality services that make a real difference, we would like to hear from you.
The Successful Candidate Will
- Join a team of dedicated colleagues committed to protecting residents, reducing harm and delivering positive outcomes for people affected by domestic abuse.
- Lead on the management of domestic abuse cases received by Housing Services, ensuring victims receive timely and effective support.
- Undertake risk assessments and develop robust safety plans that place the victim's needs and wishes at the centre of decision-making.
- Coordinate support and interventions with a wide range of statutory, voluntary and community sector partners.
- Ensure safeguarding concerns are identified, appropriately managed and escalated where necessary.
- Apply a trauma-informed and victim-centred approach throughout all aspects of case management.
- Work collaboratively with housing colleagues, social care services, health professionals, Greater Manchester Police and specialist domestic abuse organisations to deliver coordinated support.
- Support residents to improve their safety, wellbeing and long-term stability through effective intervention and partnership working.
- Use sound professional judgement to manage complex situations, balance risk and identify practical solutions.
- Contribute directly to the Community Safety Team's objective of creating safer communities and supporting residents to live free from abuse and harm.
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Essential Requirements
- Experience supporting vulnerable individuals, including those affected by domestic abuse, safeguarding concerns or other complex needs.
- Experience assessing risk and implementing effective support plans.
- Strong communication and interpersonal skills, with the ability to build positive relationships with residents and partner agencies.
- Ability to manage a varied caseload, prioritise work effectively and maintain accurate records.
- Good problem-solving skills and the ability to make sound decisions in complex situations.
- Competent IT skills, including Microsoft Office and case management systems.
- Full UK driving licence and access to a vehicle.
- Ability to obtain and maintain an Enhanced DBS check.
Desirable Requirements
- Experience working within domestic abuse, housing, safeguarding, community safety or a related field.
- Experience of multi-agency working, including attendance at MARAC, safeguarding or similar meetings.
- Knowledge of domestic abuse legislation, safeguarding procedures and trauma-informed practice.
- Experience using housing management systems such as QL
- A relevant qualification or evidence of continuing professional development in a related discipline.
Working for Manchester City Council
Working for Manchester City Council is a chance to make a real difference in a diverse city that leads change and improves lives. Whether you’re supporting communities or improving public services, you’ll help create opportunities and shape a better future for everyone.
Benefits We Offer
- Up to 26 days’ annual leave, rising to 31 days after five years’ service
- Buy up to two extra weeks’ leave
- Up to 3 days’ volunteering leave
- A 35-hour work week for full-time roles
- We review pay each year and recognise three trade unions
- The UK’s largest local government pension scheme
- Enhanced parental and carers leave
- Employee discounts and perks
- Good Employment Charter member
Creating an Inclusive Team at Manchester City Council
Manchester City Council values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.
Guaranteed Assessment Scheme
Requirements
We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:
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- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care.
- If you consider yourself to be disabled or if you have a long-term condition
- Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?
When You Join Us
We’re a Disability Confident Employer, Offering
- A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
- Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
- A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.
For more information about the role or any adjustments, email jobs@manchester.gov.uk.
What We Will Need From You If You're Successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Other Relevant Information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
For more information about the role, please ensure that you read the role profile attached.
GM Elevate Programme
If you have completed the GM Elevate (Leadership Development) Programme within the last two years, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.
Use of Artificial Intelligence (AI)
Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
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