Recovery Focus
Domestic Abuse Service Manager
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Domestic Abuse Service Manager
Location: Solihull
(Our nearest Waythrough office base is 236 Bristol Road, Birmingham, B5 7SL. For the day to day activity related to this role, you will be expected to co-locate within Solihull Social Care Offices.)
Working Hours: 37 hours per week
Contract Type: Permanent, Full-time
Salary: £35,520 per annum
Please note:
This role is based in Solihull, West Midlands, and requires regular in-person working within designated partner agencies across the area, including Solihull Children’s Social Care. As part of the role, you will work collaboratively alongside partner organisations, so flexibility to work across relevant locations within Solihull is essential.
The nearest Waythrough office is located at 236 Bristol Road, Edgbaston, Birmingham, B5 7SL. You may also be required to attend this office for induction, training, supervision, team/staff meetings, and other organisational activities, as required.
Applicants should therefore be able and willing to travel between locations in Solihull and the Birmingham office when required.
Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
Make a Real Difference in Your Community
Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing, or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.
About the Role
We are seeking a dynamic Service Manager to lead and develop our Domestic Abuse Think Family Service. This service is part of a co-located, guided intervention model within Solihull Children’s Services, championing systems change, safe practice, and direct work with professionals and families, including victims and survivors, and those using harm.
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You will play a key role in violence and abuse prevention services, working in partnership with statutory and voluntary agencies to deliver effective responses to domestic abuse, in line with Respect practice standards.
What You’ll Do
- Lead the safe and effective delivery of the Domestic Abuse Think Family Service in line with contractual requirements and quality standards.
- Provide day-to-day leadership, supervision, and practice oversight to a team of Senior Domestic Abuse Practitioners.
- Support safe and effective work with high-risk, serial, and complex domestic abuse cases, including escalation decisions and guidance on risk management.
- Provide direct interventions to individuals where required, and support professionals to respond robustly to risk assessment requirements and identified risk and harm.
- Increase safety for victims and survivors through strong safeguarding practice, multi-agency planning, and effective case direction.
- Challenge victim-blaming culture and promote best practice across colleagues and partner organisations.
- Build and maintain effective working relationships with key stakeholders and partnership agencies, attending multi-agency meetings and contributing to strategic discussions.
- Lead and contribute to service development, introducing new ideas, methods, and processes that strengthen safe practice and outcomes.
- Report on service performance and outcomes, including professional report writing and the publication or presentation of data sets, with awareness of national domestic abuse trends.
- Work flexibly between 09:00 and 17:00, with some evening working during the week, managing your own workload and administration confidently.
Who We’re Looking for
You will have:
- A minimum of 2 years relevant experience working within domestic abuse services or settings.
- Experience of providing direct interventions to individuals.
- A strong understanding of domestic abuse and its impact on victims and survivors, while holding those using harm to account.
- Excellent safeguarding knowledge and confidence applying safeguarding procedures in complex contexts.
- Confidence working both independently and as part of a team, within a multi-agency environment.
- The ability to support professionals to respond robustly to risk, challenge victim blaming, and improve safety planning.
- Strong communication skills, including confidence discussing sensitive and complex issues, writing professional reports, and reporting performance data.
- A forward-thinking, flexible approach, with commitment to safe practice and behaviour change work in the context of domestic abuse.
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We actively seek to employ a workforce that reflects the diverse communities we work with and encourage applications from individuals across all protected characteristics. We also welcome applications from those with lived experience of domestic abuse or related challenges.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
- 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
- Pension scheme with 4.5% employer contribution, matched up to 6.5%
- Life assurance (3× annual salary)
- Enhanced sick pay and family-friendly pay
- Birthday leave and the option to buy up to 5 extra days’ annual leave
- Professional fee reimbursement for relevant qualifications
- 24/7 online GP access and Employee Assistance Programme
- Recognition and long service awards via our Way to Go and Aspirations portals
- £500 Recommend a Friend bonus
- Cycle to Work scheme and Credit Union membership
- Discounts via Blue Light Card, Charity Discounts, Extras, and Tickets for Good
- Free will writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.
We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-08-28
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