Serco Plc
Domestic Assistant
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Domestic Assistant
Location: Langlands Hospital, Glasgow, G51 4TF Hours: Casual Salary: £14.22 – £15.44 per hour + Serco benefits (Agenda for Change)
About the Role
The Domestic Assistant will contribute to maintaining a hygienic and clean environment for patients, staff, and visitors, ensuring the highest industry standards are consistently met.
Main Responsibilities
- Provide comprehensive domestic cleaning services to patients, staff, and visitors in accordance with Service Level Specifications and Standard Operating Procedures (SOPs).
- Clean floors, work surfaces, furnishings, and equipment (manually and using machines) while adhering to work schedules and quality standards set by the client, Serco, and Environment Audits.
- Properly empty, dispose of, and replace clinical/domestic waste as directed, ensuring accurate sequence and hygiene compliance.
- Ensure all cleaning equipment and materials are maintained in a safely hygienic condition and report any stock or suitability issues to the Domestic Supervisor for resolution.
- Maintain strict personal hygiene and infection control standards for the position.
- Perform duties in alignment with Health & Safety, Quality, Serco, and Trust policies/procedures.
- Actively participate in team support, including:
- Assisting and training other staff
- Participating in team meetings
- Working flexibly to cover ad hoc team needs
- Undertake ad hoc tasks as required within your capability.
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Requirements
Key Skills & Knowledge
- Experience in general cleaning and operating cleaning machines
- Ability to lift water-filled buckets regularly
- Basic skills training, including accreditation by the British Institute of Cleaning Science
- Full understanding of Serco and Board working practices, as well as Health & Safety requirements
- Strong communication skills for interacting with:
- Colleagues and supervisors
- Board staff and patients
- Excellent customer care abilities to serve patients and employees effectively
- Up-to-date mandatory training, including:
- Manual handling
- Risk assessment
- Fire safety
- Proven ability to balance conflicting priorities under time pressure
- High awareness level throughout shifts
Benefits of Joining Serco
- 6% contributory pension scheme
- 25 days’ annual leave + Bank Holidays
- Comprehensive wellbeing support, including:
- Employee Assistance Programme (EAP)
- Simply Health Plans
- Discounts on:
- Cinema, Merlin Entertainment tickets
- Mobile phone plans
- Hospitality & leisure experiences
- A positive workplace culture fostering diversity and inclusion
- Commitment to professional growth via:
- Training & coaching opportunities
- Expanding personal & career development
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Why Serco?
Serco delivers essential public services across sectors like healthcare, defence, justice, and transport. As part of our team of 50,000 global professionals, you’ll help redesign and improve public services.
Serco proudly supports diversity and inclusion through the following networks:
- SercoInspire (Gender Equality)
- SercoEmbrace (Multiculturalism)
- SercoUnlimited (Disability Inclusion)
- In@Serco (LGBTQ+)
Serco also offers reasonable adjustments for qualified candidates and fair hiring practices for those with unspent convictions (where applicable).
For support with applications, contact: 0345 010 4000.
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