Serco Plc
Domestic Assistant
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Location: Forth Valley Royal Hospital
Salary: £26,696 per annum, pro rata, plus company benefits – Agenda for Change
Schedule: Various hours and shift patterns available
Ready to impact a better future?
As a Domestic Assistant at Forth Valley Royal Hospital, you’ll play an important part in creating a clean, safe and welcoming environment for patients, visitors and colleagues.
Your work has purpose.
You’ll provide cleaning, housekeeping and catering support across clinical areas and departments, helping us maintain high standards of hygiene, infection control and patient care.
You’ll work as part of a wider team and may be based within a specific ward or department or support different areas of the hospital depending on operational needs.
What you’ll do as a Domestic Assistant
- Deliver cleaning and customer services to the required standards across clinical areas, departments and public spaces.
- Clean and maintain areas in line with agreed procedures, hygiene standards and environmental requirements.
- Follow trained domestic work methods and daily work schedules.
- Safely empty, dispose of and replace clinical and domestic waste.
- Maintain high standards of personal hygiene and infection control.
- Support colleagues across the wider team and work flexibly where additional help is needed.
- Support the Housekeeper with catering duties during mealtimes, including the use of food trolleys and kitchen equipment.
- Communicate effectively with colleagues, Team Leaders, patients and other hospital employees.
- Follow Health and Safety, Control of Substances Hazardous to Health (COSHH) and other relevant policies and procedures.
- Report maintenance issues, hazards or concerns about the condition of facilities.
- Use cleaning equipment and machinery safely, following the training provided.
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Does this sound like you?
You’ll be comfortable working in a busy hospital environment where high standards of cleanliness, safety and care are essential. This is a physically active role, and you’ll be mobile for much of your working day. Tasks will include manual handling and the use of a range of cleaning and facilities equipment.
As this role involves working within a hospital environment, you must be able to obtain the appropriate Protecting Vulnerable Groups (PVG) checks as part of our pre-employment checks.
Full training will be provided to help you carry out each task safely and effectively. You’ll need to be comfortable using equipment and systems relevant to the role, which may include:
- Industrial cleaning equipment, including vacuums, scrubbers, polishers and buffers.
- Cleaning substances and appropriate personal protective equipment.
- Computer Aided Facilities Management (CAFM) systems.
- Automated Guided Vehicle (AGV) systems.
- Food trolleys and kitchen equipment.
- Industrial washing machines and dishwashers.
- Linen and waste chutes.
Discover all you need to keep growing
We want you to have the support, benefits and opportunities you need to grow and make a positive impact.
- Annual leave: 27 days.
- Pension: Up to 6% contributory pension scheme.
- Training and development: Access to more than 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities and support for internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans and 30% off at Serco-managed leisure centres.
- Discounts: Savings across around 1,000 retailers, covering food, clothing, days out, entertainment and travel.
- ShareSave scheme: Save regularly with the option to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Connect with colleagues through dedicated networks offering support, shared experiences, ideas and community.
- Volunteering and charity: Take one paid volunteering day each year and choose to support charities through our Payroll Giving Scheme.
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A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
- Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
- Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
Let’s impact a better future, together. Apply today.
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