Serco Plc
Domestic Cleaner
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Cleaner/Domestic Assistant
Harplands Hospital, ST4 6RR
Permanent, Full Time, 37.5 hours (2-week fixed rota - will include weekends, varied from 8am-7:30pm)
£25,272.00 PA
Serco have an exciting opportunity for a Support Team Assistant to join the team at Harplands Hospital. As the Support Team Assistant, you will be responsible for providing a high-quality cleaning, catering, and general support service to the ward-based team, ensuring a pleasant homely environment for the patients.
Main Accountabilities
- Clean and maintain the work area in line with work schedules and in an efficient manner, ensuring a safe environment for all.
- Follow ‘best practice’ procedures associated with cleaning and control of infection.
- Ensure all cleaning equipment is used correctly and then cleaned and stored away after use.
- Also, to check the equipment before use for any faults.
- Set tables, and correctly serve patients with three main meals per day, in addition to any drinks / snacks required.
- Take the temperature of meals before serving.
- Ensure accurate records are kept of all food temperatures and amounts of daily food wastage.
- Clear and load the dishwasher with all patients’ crockery and cutlery, ensuring there is always enough items for each mealtime.
- Liaise with the nurses and catering staff regarding numbers of patients and any special food requirements, to ensure patients are provided with the correct meals.
- Help and support patients in choosing their food and drinks where necessary.
- To be helpful, friendly, professional, and compassionate with all patients, visitors, and staff in the Unit.
- Take part in any other training required.
- Ensure good communication (listening, talking, reading) with patients, visitors, staff, and colleagues in the unit.
- Undertake other duties as required, following appropriate training.
- Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1974.
- Take reasonable care of your own safety and that of others who may be affected by your acts of omissions, including patients, staff, and visitors.
- Not, intentionally, recklessly, or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare, and Sustainability of yourself or other users of the Hospital.
- Fire safety; follow the Trusts’ fire safety procedures and direction from the ward-based team.
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What you’ll need to do the role
- Good standard of general education - NVQ Level 1 or 2 in: Cleaning Building interiors (desirable).
- Good reading and writing ability.
- Numeracy skills.
- Basic Health and Safety certificate (or able to obtain).
- Basic Food Hygiene certificate (or able to obtain).
- Experience in a customer focus environment. (experience working in a hospital is desirable).
- Able to communicate clearly with others.
- Able to work well as part of a skilled team.
- Live within an acceptable traveling time of the Hospital.
- Able to work additional hours often without prior notice and when required.
What we offer
- Competitive salaries with annual reviews.
- Up to 6% contributory pension scheme.
- 27 days annual leave rising to 29 after 5 years and 33 after 10 years (including Bank Holidays).
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, free flu vaccines, and more.
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
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A little bit about us
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure, and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation, and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans, and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
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