Sedgwick
Domestic Field Investigator
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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Domestic Field Investigator
Job Location: United Kingdom
Job Type: Permanent
Remuneration: Competitive salary based on skills, experience, and qualifications
We have a new opportunity for a Domestic Field Investigator to join our Fraud team at Sedgwick.
Home Investigations is an integral part of Sedgwick, providing our internal and external clients with fraud management. We do not adopt a one size fits all approach but deliver a cost-effective defence against fraud through screening, conversation management, field investigations and fraud management consultancy.
Part of our work requires skilled and talented individuals to assess certain claims that are potentially fraudulent, so the work is never dull, boring or repetitive. If you have an inquisitive nature and can often solve issues by process of elimination, then this role could well be the one you have been looking for.
The role will be to investigate a portfolio of Home claims that have been identified as potentially fraudulent. You’ll be responsible for managing your own case load and carrying out necessary investigations and field visits whilst gathering evidence. Additionally, you’ll need to maintain constant contact with our policy holders, making sure you take accurate statements and records. Before each case is closed, you’ll be responsible for completing price enquiries, negotiating settlements, communicating repudiations and issuing reports to insurers.
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You will also be in contact with third parties such as credit reference agencies and the police by various media, so an essential part of this role will be to keep abreast of current legislation and codes of practice as they relate to insurance investigations.
Experience & Skills
Experience Required:
- Experience of investigating fraudulent claims in the field and/or experience in handling a portfolio of general domestic/commercial claims with an interest in fraud are a pre-requisite for this role.
Skills Required:
- Knowledge: A comprehensive understanding of insurance claims handling and principles, civil and criminal law as they relate to insurance, and incident management processes.
- Education: Ideally ACII/cert CILA or relevant CILEx qualification.
- Experience: Previous experience in a Fraud Investigations role with an Insurer, Loss Adjuster, or similar Investigation Practice.
- IT skills: Proficiency in Word, Excel, and email.
- Communication: Exceptional telephone manner and excellent written communication skills.
- Customer Focus: A customer-focused approach and extensive organisational skills.
- Judgement: Ability to take a neutral judgement.
- Accountability: Ability to work with the minimum of supervision.
- Full UK Driving Licence and willingness to travel across regions when necessary.
- Collaboration: Ability to work supportively with other team members.
What We Offer
Remuneration & More:
- Competitive salary taking into account skills, experience and qualifications.
- Company car or monthly car allowance.
- A Self Invested Personal Pension Scheme.
- Holiday allowance of 25 days plus bank holidays.
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Health & Support:
- Private healthcare plan (including pre-existing conditions).
- Life assurance.
- Employee assistance programme for employee wellbeing.
- Group Income Protection.
Other Benefits:
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
- Discounts on various products and services.
This isn't just a position, it's a pivotal role in shaping our industry.
At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Next Steps
Think we'd be a great match? Apply now – we want to hear from you.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).
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