Ecotricity
Domestic Sales and Retentions Advisor
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About The Role
Salary Details: £25,550 plus uncapped commission
We’re looking for a passionate, motivated individual to join our Domestic Sales & Retentions Team at Ecotricity. You’ll proactively reach out to prospective and existing customers, introducing them to our innovative products and helping them find the best tariff, meter, and payment options to suit their needs. Every bill our customers pay helps fund our mission to build a greener Britain. If you’re successful, you’ll join a close-knit, high-performing team focused on driving our customer growth and retention strategy. This is a results-driven role where your success is in your hands – the more you put in, the more you get out. With an uncapped commission scheme, your earning potential is entirely up to you.
Core responsibilities:
- Engage with prospective and existing customers via phone, email, and at events, providing expert advice on Ecotricity’s tariffs and green energy products.
- Proactively reach out to customers to ensure their accounts are set up in the best way for them and for the business – discussing payment methods, meter types, and usage.
- Handle outbound activity targeting previous, current, and partner-referred customers to support retention, account improvement and growth.
- Deliver a tailored sales experience by understanding each customer’s needs and recommending suitable solutions.
- Play a vital role in achieving both individual and team sales targets.
- Provide exceptional support to customers navigating our online journey, helping ensure accurate accounts and timely billing.
- Embed quality and compliance in all interactions, ensuring all sales are accurate, compliant, and followed through.
- Develop a deep understanding of Ecotricity’s mission, values, and unique role in green energy generation.
- Ensure quality and compliance is engrained in everything you do.
- You’ll work closely with colleagues both across the Home Moves team and wider business groups to ensure the right outcome is reached for the customer.
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For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire, as the role requires an office presence.
About You
Are you a driven individual looking to develop into a role where you can use your experience to benefit both new and existing Ecotricity customers? You act with integrity, realising it’s not just about the sell, it’s about creating the type of customer experience that promotes lasting customer loyalty.
Essential skills:
- Experience working in Sales or Customer Service is beneficial but showing the ability to build rapport with people is key.
- Confident phone manner and comfortable making multiple outbound calls per day.
- You’ll have the confidence and resilience to handle objections and stay motivated during low-sales periods.
- You’ll be eager to build a thorough understanding of the Ecotricity business and our specific products.
- You are a problem solver confident to look for the best solutions for customers and accounts are set up accurately.
- Strong IT, numeracy, written & verbal communication and problem-solving skills are a given.
About Us
What's in it for you...
- Healthcare plan, life assurance and generous pension contribution.
- Volunteering Day.
- Hybrid Working.
- Various company discounts (including shops, gyms, days out and events).
- Holiday of 25 days (plus bank holidays) & ability to buy/sell days.
- Cycle to work scheme, car-pooling and onsite parking available.
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As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.
Flexibility statement
The fast-moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.
Ecotricity
Ecotricity is Britain's overall greenest energy company- it’s more than just green energy – the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too – we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.
We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
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