Job Description

The post holder is responsible for the operational management and delivery of high-quality, patient-focused domestic services across Hampshire Hospitals Contract Services (HHCS) sites and premises. The post holder will lead the provision of Domestic, Hydration and associated support services, ensuring services consistently meet statutory requirements, National Standards of Healthcare Cleanliness, Trust policies, and Key Performance Indicators (KPIs).

The post holder is required to assist the Service Lead in the day-to-day running of the domestic and soft facilities services team and undertake general cleaning duties. They will ensure that staff are trained and equipped to deliver and actively maintain the high standards required.

We welcome drive and enthusiasm together with a flexible approach which supports staff through hands-on working where required.

Due to the nature of the work, this role is set around a 7-day working pattern, which means it is on a rotational shift pattern, including weekends, nights, and Bank Holidays. The role will also involve working as part of the management and supervisory team, covering Winchester and Basingstoke hospitals.

Responsibilities

• Lead and coordinate daily domestic operations across the HHCS managed areas, ensuring appropriate allocation of resources and maintaining service continuity across designated areas.
• Manage, develop, and support the domestic team to deliver safe, compliant, and high-quality cleaning services in line with Trust standards, policies, and performance targets.
• Monitor service quality through audits, inspections, and performance reporting to achieve agreed KPIs and standards.
• Oversee specialist cleaning programmes, ensuring effective planning, delivery, and record keeping.
• Develop strong working relationships with wards, departments, and key stakeholders to support operational requirements and continuous service improvement.
• Ensure effective workforce management through rota planning, attendance monitoring, recruitment support, performance management, appraisals, and staff development.
• Oversee stock control, resource allocation, and the timely reporting and resolution of maintenance, equipment, and service-related issues.
• Maintain accurate operational records and management information, ensuring compliance with Trust procedures, governance requirements, and statutory obligations.
• Promote a culture of safety, quality, accountability, and continuous improvement, ensuring services contribute positively to patient experience, infection prevention, and staff wellbeing.