National Trust
Donor Experience Lead
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
INTERNAL APPLICANTS ONLY PLEASE
We’re looking for an experienced fundraising or communications professional to join our team as a Donor Experience Lead. Working across the donor journey, from prospecting through to stewardship, you'll create engaging experiences and inspiring communications that build lasting relationships and connect supporters with the impact of their giving.
This is a fixed term contract due to end when the previous employee returns from maternity leave. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months. The salary for this role is between £36,621 and £48,867 per annum.
What it's like to work here
You’ll join the Donor Engagement team, a friendly, collaborative and ambitious team responsible for creating meaningful experiences and communications that inspire supporters to deepen their connection with the National Trust. From donor communications and impact reporting to special events and supporter journeys, we work together to build lasting relationships that help to engage and inspire donors and deliver our fundraising ambitions. As a newly established team with a clear sense of purpose, we value high-quality work, fresh ideas and a commitment to getting things done.
Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.
What you'll be doing
- You'll lead the development and delivery of donor and prospect communications, reports, campaigns and experiences that bring the National Trust's work to life. Working with colleagues and agencies, you'll create high-quality, inspiring communications and materials, ensuring projects are delivered on time and on budget.
- You'll work with Relationship Managers across our fundraising teams including Major Gifts and Grants, Mid-Value and Corporate Engagement to develop tailored communications and touchpoints that reflect donors' interests and motivations, strengthen relationships, and express our gratitude for their support.
- You'll also help shape fundraising events through compelling content and key messages that inspire supporters, recognise their generosity and create memorable experiences.
- Working closely with our Fundraising Intelligence team, you'll use data and insight to improve engagement with donors, while building strong relationships across the wider C&F Directorate and the National Trust to identify stories and opportunities that strengthen supporter connections and loyalty.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
Skills
You'll bring the following knowledge, skills and experience gained in a fundraising, marketing or communications role, alongside the ability to apply them effectively in a fast-paced environment:
- Experience in high-value, corporate or public fundraising and/or communications and marketing, with a proven track record of creating and delivering high-quality communications, experiences, supporter journeys and reports that engage audiences, build relationships, demonstrate impact and inspire action.
- Exceptional writing, editing and storytelling skills, with the ability to translate complex information into compelling, audience-focused communications, using insight and data to develop relevant, targeted approaches that achieve objectives.
- Strong project management and organisational skills, with the ability to manage multiple priorities and work effectively in a fast-paced environment.
- Excellent relationship-building and stakeholder management skills, with the confidence to influence and collaborate at all levels, together with experience using CRM or relationship management systems to support audience engagement and communications.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Click here to find out more about the benefits we offer to support you.
National Trust place
Heelis, Kemble Drive, Swindon, SN2 2NA
Documents
- Donor Experience Lead - Grade 6.pdf
Requirements
- Compliance. Eligibility to Work in the UK
Additional information
- Closing Date: 30 August 2026
- Interview Dates: Week commencing 31 August 2026
Internal Applicants only
Our colleagues work for the National Trust in many locations and sometimes don't have easy access to internal vacancy listings. Using the internet ensures we can reach as many of our colleagues as possible. We appreciate that this can be frustrating for external talent. Do note that some roles are released externally after an initial period of time.
To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.
Equal Opportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location