NHS Blood and Transplant
Donor Records Clerical Officer
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Job Summary
This vacancy is for two positions, each working 3 days per week (18 hours), including Saturdays.
This is a great opportunity to join an expanding team working for a lifesaving organisation. The Donor Records Department is responsible for maintaining the NHSBT Donor/Donation database, capturing and updating demographic and clinical data. As well as the laboratories and collection teams, Donor Records has a very specific role supporting the Clinical Support Team through the referral of Donor Health Checks requiring their attention, enabling them to ensure the safe release of blood products.
You will play an active role in developing best practice in a department committed to team working and continuous improvement, being a key part of the blood supply chain from donor to patient.
Main duties of the job
You will be required to undertake administration and clerical duties in support of Donor Records. Typically, these duties will involve:
- To be responsible for managing the national donor safety checks from blood donor sessions, updating and maintaining donor’s details to ensure the continuous improvement in the quality of the donor database and producing routine medical correspondence.
- To liaise with other departments and key stakeholders and external organisations.
- To maintain records and collate and present data and statistics.
- To be a critical safety check within the blood supply chain.
- Develop and maintain relationships with colleagues, including internal stakeholders & external organisations.
- Liaise and communicate effectively with colleagues and other departments, outside agencies and professional bodies, in a mature and professional manner.
- Record or communicate sometimes difficult information by telephone, email or paper correspondence, always ensuring confidentiality of information. This might include chasing information, missing information and responses from external organisations, presenting complex data, scheduling meetings, attending route cause analysis meetings, etc.
- Act as first point of contact for a range of queries from managers and staff (both telephone- and e-mail-based)
- Act as last line of defence by checking donor safety checks and highlighting errors to management teams, Clinical support teams and Quality Assurance departments while keeping blood supply safe and removing risk to patients.
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About You
Experience and Knowledge
- Standard Keyboard skills or equivalent qualification/experience
- Effective written skills
- Knowledge of standard office equipment
- Proven experience of communicating effectively, using a variety of methods, including a professional telephone manner.
- Demonstrate knowledge of excellent Word Processing skills
- Working knowledge of computer software packages e.g. Microsoft Office or similar
Qualifications And Training
- Willingness to learn new skills as changes to software and processes are developed/implemented
- NVQ 3 or equivalent qualification/experience
- Demonstrates commitment to own continuous learning and development
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What We Offer
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
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As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
- Read about our application process
- Learn more about our culture at NHSBT
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Next steps
This vacancy will close at 23:59pm on Wednesday 26th August 2026; however this vacancy may close sooner than the advertised deadline if we receive a high volume of application.
The assessment process for this role will include: a single interview. Interviews are anticipated to be held on w/c 7th September 2026 – subject to confirmation.
For informal enquiries please contact:
- Name: Pamela Wilks
- Job Title: Regional Donor Records Manager
- Contact Details: Email – Pamela.wilks@nhsbt.nhs.uk
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