Dorchester Collection
Door Person/Luggage Porter
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Door Person/Luggage Porter
Location: 45 Park Lane
Employment Type: Full Time
Salary: £26,936.80 / Year
Job Description
Join us as a Door Person / Luggage Porter at 45 Park Lane, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
When you join us as Door Person / Luggage Porter, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll do
As Door Person / Luggage Porter, you'll love what you do and take pride in taking care of our guests:
- Responsible for welcoming guests in a professional, courteous manner to ensure guests are immediately settled into a warm, hospitable atmosphere so they feel at home and to ensure our guests receive nothing but the best experience.
- Part of your main duties will include handling luggage delivery and collection.
- Provide a positive first impression of the hotel whilst working closely with the security team to ensure the building and our guests are kept safe.
- Show flexibility and creativity in dealing with guests’ special requests and challenges that may arise during the day.
- Sometimes asked to run an errand for our guests or operational departments.
- Wear and adequately use our earpiece / communication device VOCERA at all times during your shift to communicate all arrivals, departures, and relevant information to the operational teams collaborating closely with our Welcome Hosts and Butlers.
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What you'll bring
- Previous experience as a Door Person / Luggage Porter, preferably in a luxury hotel.
- A flexible and spontaneous approach that allows you to support different departments outside a door person's daily task.
- A valid UK driving licence (holding a licence for three years with no points).
- Great communication skills with a strong customer service ethic.
- Fluent in English.
Preferred Skills
- Previous experience in a 5-star luxury hotel or similar.
What you'll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Access various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
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We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
Location: 3 Tilney Street, London, W1K 1BJ, United Kingdom
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