Imperial London Hotels
Doorman
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Door Man - The Imperial Hotel
Location: Bloomsbury, London
40 hours (5 Days out of 7 Days weekly rota)
About Us
We are part of the Imperial London Family of Hotels, a family-run company with over 185 years of history. We’re rewriting the traditional hospitality mindset, paving the way for a fresh approach at our 8 hotels in Bloomsbury. Our purpose is to provide authentic London experiences and memorable stays to all our guests. And we believe that starts with the right team. This summer, we opened the doors to our fully re-imagined hotel, The Imperial a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and 'Arcus’ the new destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About The Role
We’re looking for a confident, welcoming and highly observant Doorman to be the first point of contact for our guests. You’ll be the calm, reassuring presence at our doors — greeting guests, supporting arrivals and departures, and helping keep the hotel safe, secure and running smoothly.
What You’ll Be Doing
- Give every guest a warm, professional welcome and guide them where they need to go
- Handle guest queries, problems or complaints with confidence and care
- Stay alert to safety, security and wellbeing — reporting issues immediately to the Duty Manager or relevant leaders
- Liaise with emergency services when required and support the team during critical situations
- Assist guests with luggage, directions and general support throughout their stay
- Conduct floor patrols, fire checks, secure access points and help maintain a safe hotel environment
- Investigate noise, disruption or incidents with professionalism
- Help keep forecourts, entrances and public spaces clear, tidy and guest-ready
- Support check-in with self-check-in devices, key distribution and guest communication
- Work closely with all hotel departments to ensure guest expectations are exceeded
- Participate in staff training and help onboard new team members
- Carry out additional tasks to maintain high standards throughout the hotel
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Who You Are
- Excellent communicator with experience handling customer issues face-to-face and over phone/email
- Calm under pressure, confident in difficult situations and naturally guest-focused
- Comfortable using MS Office and able to communicate in English to CEFR B2 level
- Ideally experienced in a Security, Concierge or Porter role in hospitality
- Desirable: SIA Level 2 Door Security, First Aid, Health & Safety or Manual Handling training
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What’s In It For You
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee-funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme
Ready to Stand at the Heart of the Guest Journey?
If you bring presence, professionalism and genuine warmth, we’d love to have you as part of our front-of-house team!
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