United Utilities
Drainage Performance Technician
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The Role
We’re looking for a dedicated Drainage Network Technician to lead the resolution of reactive network asset failures and incidents where first-time resolution has not been achieved. You’ll act as the local technical expert for all aspects of the drainage network, working to improve overall drainage performance and customer satisfaction. The role also involves contributing to the development and delivery of a drainage performance improvement plan.
What You'll Be Doing:
- You will be responsible for responding to primarily planned work on the Wastewater Network and reactive work as required.
- Analysing drainage data to identify failure trends, taking corrective action to improve overall drainage performance (SIM/Cmex, ODI; Cash; Health and Safety).
- Lead proactive network management by identifying repeat incidents, investigating root causes, and implementing interventions to prevent future failures, while supporting the Drainage Performance Engineer as needed.
- Support maintenance and investment planning by developing and reviewing maintenance schedules, identifying investment needs, and raising serviceability works and Very Small Projects (VSPs).
- Ensure compliance and data accuracy by adhering to health, safety, and environmental policies, maintaining accurate asset and regulatory records, and supporting Environment Agency protocol.
- Engage with stakeholders and customers by drafting responses to MPs and councillors, managing escalated complaints, attending appointments, and improving customer satisfaction.
- Provide technical support and insight by identifying performance trends, supporting delivery teams, contributing to event reports, and embracing new technologies to enhance network visibility.
- Participate on the standby rota
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What You'll Bring:
- Good understanding of IT systems and their capabilities.
- Extensive knowledge and experience of day-to-day drainage system and associated maintenance techniques.
- Excellent wastewater regulatory understanding.
- Excellent communication and interpersonal skills.
- Reporting and presentation skills (both oral and written)
- Good problem-solving skills.
- Ability to interface with customers and provide excellent customer service.
- Excellent time management and organisational skills - able to work to deadlines and achieve personal objectives.
- Minimum of 5 GCSE's grades A-C or equivalent (which must include Maths, English and a Science or Technology subject
- A full UK driving licence is required for this role
What We Offer
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
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Salary - 40,232
Work Type - Onsite
Job Location - Blackburn waste water treatment works, Cuerdale Lane Samlesbury Blackburn Lancashire PR5 0UY
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.
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