Technical Support and Issue Resolution

• Provide expert technical advice and support for drainage systems, resolving complex drainage-related issues.
• Advise operatives on all aspects of their day-to-day duties, offering practical and technical solutions to challenges encountered during work activities.
• Ensure effective diagnosis and resolution of drainage problems, working closely with internal teams to implement solutions.

Liaison and Coordination

• Liaise with the client’s operational team, ensuring smooth communication and the successful execution of drainage tasks.
• Work with planners and schedulers to ensure proper coordination of resources, tasks, and project timelines.
• Collaborate with internal teams, ensuring the timely resolution of drainage-related issues and alignment with project objectives.

Health, Safety, and Compliance

• Ensure that all work activities are carried out in full compliance with health and safety regulations, including conducting regular safety checks, risk assessments, and ensuring safe working practices are followed at all times.
• Perform pollution tracing to identify potential environmental risks and ensure compliance with environmental regulations.
• Conduct audits and compliance checks, ensuring all drainage work meets industry standards and regulatory requirements.

Supervision of Work Processes

• Supervise and monitor drainage-related work processes, ensuring that tasks are completed efficiently and to the highest quality standards.
• Guide operatives on-site, ensuring they have the right equipment, materials, and technical guidance to complete their tasks.
• Ensure that all operatives follow proper procedures and work in a safe, compliant manner.

Competency Checks and Staff Development

• Assess the competency of new starters, ensuring they meet the necessary technical skills and knowledge before commencing work on drainage tasks.
• Provide continuous support and training to operatives, ensuring they are kept up to date with the latest techniques, regulations, and best practices.
• Conduct performance reviews for operatives, providing constructive feedback and identifying areas for improvement.

Pollution Tracing and Environmental Management

• Lead efforts in pollution tracing to identify sources of contamination and mitigate environmental impact.
• Collaborate with environmental teams to ensure drainage activities align with environmental best practices and regulatory guidelines.
• Oversee enabling works for drainage projects, ensuring preparatory tasks are completed in compliance with safety and environmental standards.

Reporting and Documentation

• Maintain detailed records of technical assessments, pollution tracing, compliance checks, and work performed.
• Prepare comprehensive technical reports for clients and internal teams, offering insights, recommendations, and updates on drainage work.
• Ensure all technical documentation is completed accurately, in line with company procedures and industry standards.

Continuous Improvement and Best Practices

• Keep up to date with the latest trends, technologies, and best practices in the drainage and construction industry.
• Contribute to the continuous improvement of processes, offering suggestions to enhance efficiency, safety, and compliance.
• Share technical knowledge with other teams, ensuring the development of best practices across the organisation.
• Be aware of all Lanes Group policies and your responsibilities towards them.

So if you enjoy working outdoors and delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then we are the right company for you.

What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.

About You

The ideal candidate will have operational expertise (including budgeting and forecasting). Having strong negotiation, relationship management, and stakeholder engagement skills is crucial to this role. Strategic thinking and result-driven with a data-driven approach to decision-making, focusing on achieving targets is important, as is effective organizational skills and the ability to multitask and prioritize your workload. Being proficient in Microsoft Office Suite and strong attention to detail is imperative. Adaptability and flexibility are key.

Qualifications & Requirements

• Industry accreditations are required
• A full UK driver's licence

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.