Fault Finding & Repairs

• Respond to technical faults and customer service requirements across your region.
• Diagnose mechanical, electrical, cooling and dispense-related problems methodically.
• Carry out repairs efficiently and safely, aiming to achieve a first-time fix wherever practical.
• Identify root causes rather than simply treating symptoms.
• Test equipment following repairs to ensure correct operation and dispense quality.
• Escalate complex or recurring technical issues to the Workshop Manager or relevant Technical Lead where appropriate.
• Communicate clearly with internal teams where additional parts, engineering support or follow-up work is required.

Territory & Field Management

• Take responsibility for organising and completing assigned service work across your region.
• Plan journeys and site visits effectively to maximise productive field time.
• Maintain appropriate van stock of commonly required parts, consumables and technical equipment.
• Identify replacement parts and replenishment requirements before stock becomes critical.
• Ensure tools, test equipment and company property are properly maintained and stored.
• Keep the company vehicle clean, organised and suitable for professional customer visits.
• Communicate proactively if appointments, repairs or customer commitments are at risk.

Customer & Venue Support

• Represent Boxbar professionally at customer sites and become a trusted technical contact for venue teams.
• Build positive working relationships with customers, venue operators and site teams.
• Explain the correct operation, cleaning and basic care of installed equipment.
• Provide practical advice to venue teams to help maintain dispense quality and equipment reliability.
• Explain faults and completed repairs clearly without unnecessary technical jargon.
• Keep customers appropriately updated while work is being undertaken.
• Ensure sites are left clean, safe and operational following servicing or repair work.
• Deliver the high standard of service expected from the Boxbar brand.

Installation & Commissioning

Although servicing and maintenance will be the primary focus of this position, you will also occasionally:

• Support the installation of Boxbar and draught dispense equipment at new and existing customer locations.
• Install and connect dispense components, pipework, cooling equipment and related systems.
• Support commissioning and system testing before customer handover.
• Ensure equipment is configured correctly to deliver consistent drinks quality.
• Work alongside Boxbar colleagues, contractors and venue teams during installation projects.
• Identify and resolve technical issues that arise during commissioning.
• Support site surveys or technical assessments where required.

Live Events & Operational Support

From time to time, Boxbar requires additional technical support around major events and high-profile customer activity.

You may therefore occasionally:

• Provide technical support at stadiums, arenas, festivals and other live events.
• Complete pre-event system checks and testing.
• Support venue teams before opening to ensure equipment is operational and ready for service.
• Diagnose and resolve technical issues during live operation where required.
• Support deployments, de-rigs or equipment movements around selected events.
• Work occasional evenings or weekends where dictated by event schedules or operational requirements.

Live event work will form a smaller part of this position than day-to-day servicing and maintenance, but flexibility around major customer requirements is important.

Documentation & Compliance

• Complete service records, job sheets and technical documentation accurately and promptly.
• Record faults identified, repairs completed, parts used and outstanding actions.
• Maintain accurate records of customer equipment and servicing activity.
• Follow Boxbar health and safety procedures at all times.
• Comply with venue-specific health, safety and operational requirements.
• Complete relevant risk assessments or site documentation where required.
• Use tools, equipment, vehicles and company property safely and responsibly.
• Raise safety concerns, operational risks or recurring technical issues promptly.

Wakefield HQ & Wider Team Support

Although this is a field-based southern role, you will remain an important part of the wider Boxbar Technical Operations team.

You will occasionally be expected to:

• Travel to the Wakefield HQ for training and technical development.
• Attend company all-hands meetings and relevant team sessions.
• Collect specialist equipment, parts or replacement stock where required.
• Spend time with technical colleagues to develop knowledge of new Boxbar products and systems.
• Support equipment preparation or other technical activities at Wakefield when genuinely required.
• Share field experience and customer feedback with the wider technical, product and operations teams.

Continuous Improvement

• Identify recurring faults and highlight opportunities to improve equipment reliability.
• Share practical feedback from customer sites with Technical Operations, Product and Engineering teams.
• Suggest improvements to servicing procedures, installation methods and field processes.
• Apply lessons learned from previous service visits and installations.
• Help improve technical documentation and troubleshooting guidance.
• Take part in relevant technical, product, drinks-quality and health and safety training.
• Help Boxbar develop a scalable and consistently high-quality national service operation.

About You

We are looking for someone who is practical, dependable and takes pride in solving problems properly.

Because you will spend much of your time working independently in the field, you will need to be comfortable taking ownership of your workload while knowing when to involve the wider technical team.

You will be someone who is:

• Hands-on and comfortable working with tools and technical equipment.
• Naturally interested in understanding how equipment works.
• Calm and methodical when diagnosing faults.
• Proactive rather than waiting for problems to be escalated.
• Comfortable working independently and managing your own territory.
• Reliable and able to follow through on customer commitments.
• Organised and able to manage changing priorities.
• Customer-focused and professional when working on-site.
• A clear communicator with both technical and non-technical people.
• Comfortable travelling regularly as part of your working week.
• Willing to occasionally work outside standard hours when customer or event requirements demand it.
• Positive, collaborative and happy to support colleagues when needed.
• Motivated to continue developing your technical knowledge as Boxbar grows.

At Boxbar, we value people who take accountability, communicate early when there is a problem and do what they say they are going to do.

Skills and Experience

Essential Experience

The successful person will ideally have:

• Previous experience working within a field-service, maintenance, mechanical, electrical, plumbing, refrigeration, beverage equipment or similar technical environment.
• Practical experience servicing, maintaining, installing or repairing equipment.
• Strong mechanical aptitude and confidence using hand and power tools.
• Good fault-finding and problem-solving capability.
• Ability to