Maintenance and Servicing

• Carry out planned maintenance and servicing of Boxbar and draught dispense equipment.
• Diagnose and resolve mechanical, electrical and dispense-related faults.
• Identify signs of wear, damage or reliability issues before they become more serious.
• Complete repairs to a high standard and minimise repeat service visits.
• Escalate complex technical issues to the Workshop Manager or Technical Lead where appropriate.

Customer and Venue Support

• Represent Boxbar professionally while working at customer locations.
• Explain the correct operation, cleaning and basic care of installed systems.
• Provide practical guidance to venue teams to help maintain dispense quality.
• Communicate clearly with clients and internal teams regarding progress, faults and completed work.
• Help deliver a positive and reliable experience for Boxbar’s customers and partners.

Documentation and Compliance

• Complete installation reports, service records, job sheets and technical documentation accurately.
• Record equipment faults, repairs, parts used and follow-up actions.
• Follow Boxbar’s health and safety procedures and customer-site requirements.
• Ensure tools, equipment and company vehicles are used safely and responsibly.
• Raise risks, delays or technical concerns promptly with the relevant manager.

Continuous Improvement

• Share practical ideas that could improve builds, installations, servicing or reliability.
• Support the development of clearer workshop and field processes.
• Apply lessons learned from previous installations and service visits.
• Take part in relevant technical, product and health and safety training.

About You

We are looking for someone who is practical, dependable and proud of producing high-quality work. You will be:

• Hands-on and comfortable working with tools and technical equipment.
• Proactive and willing to take ownership of assigned work.
• Able to follow instructions, technical standards and agreed processes.
• Calm and methodical when diagnosing faults.
• Organised and able to manage changing priorities.
• Comfortable working independently once trained and supported.
• A clear and professional communicator.
• Willing to travel regularly and work flexibly around installations, events and customer requirements.
• Positive, team-focused and willing to support colleagues when needed.
• Motivated to develop your technical skills as Boxbar continues to grow.

Skills and Experience

Essential Experience

• Previous experience working with draught dispense systems, beverage equipment, mechanical installations, plumbing, refrigeration, electrical equipment or a related technical field.
• Practical experience assembling, installing, maintaining or repairing equipment.
• Good mechanical aptitude and confidence using hand and power tools.
• Ability to follow technical instructions, diagrams or schematics.
• Good problem-solving skills and attention to detail.
• Ability to communicate professionally with customers, venue teams and colleagues.
• Willingness to travel throughout the UK and occasionally internationally.
• Full UK driving licence.

Desirable Experience

• Experience installing or servicing beer and draught dispense systems.
• Knowledge of keg-to-tap systems, cooling equipment, pumps, gas systems and dispense components.
• Experience working in stadiums, arenas, festivals, hospitality venues or live event environments.
• Basic electrical fault-finding experience.
• Experience completing field-service or installation documentation.
• Relevant technical, electrical, mechanical, plumbing or refrigeration qualifications.
• Cellar management or drinks-quality experience.

Applicants do not need to meet every desirable requirement. Product-specific training and support will be provided.

What Success Looks Like

Success in this role will include:

• Equipment is built and prepared accurately and to the required standard.
• Installations and commissioning work are completed safely and correctly.
• Draught systems deliver consistent drinks quality and reliable performance.
• Faults are diagnosed effectively and repeat service visits are minimised.
• Job reports and technical records are accurate and completed promptly.
• Customers and venue teams receive professional, helpful support.
• Tools, equipment and company vehicles are properly maintained.
• The technician develops increasing technical knowledge and independence over time.
• Positive contribution to workshop standards, teamwork and continuous improvement.

Why Join Boxbar?

• Join a fast-growing technology company changing the way drinks are served.
• Work with innovative, category-defining equipment.
• Support high-profile venues, stadiums, festivals and hospitality partners.
• Develop specialist skills in draught dispense and automated beverage technology.
• Work across varied workshop, installation and live venue environments.
• Receive practical training and support from experienced technical colleagues.
• Build a long-term career within a growing international business.
• Make a visible contribution to the quality and reliability of Boxbar’s customer experience.