RISE Mutual CIC
DRIVE Service Manager
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Responsible to: Senior Operations Manager/Responsible for: DRIVE Northants Team
Part time: 4 days/until 30th September 2028
The DRIVE Service Manager will be responsible for mobilising the expansion project across Northamptonshire, working closely with the Drive Central Team. The DRIVE Northants Team (Case Managers and Advance Practitioner) will develop and coordinate an individual, multi-modal intervention plan for each Service User, which will incorporate support and/or disruption strategies; a proactive approach to Service User engagement and commitment to working towards attitudinal and behavioural change, whilst keeping the victim’s safety central to any interventions implemented. The Service Manager will seek to ensure this role is carried out fairly and take organisational responsibility for risk.
The DRIVE Service Manager will work collaboratively with the wider London DRIVE Team, and line manage DRIVE Northants Case Managers and Co-ordinators.
Management and Development
- Provide each Case Managers with monthly Case Management Supervision.
- As part of the monthly Case management supervision process, Case Managers should be given the opportunity to discuss Service User cases; exploring concerns, reviewing assessment decisions and developing a collaborative individual intervention plan.
- Ensure that the service is managed in accordance with its governing documents from the DRIVE case management manual.
- Provide annual appraisal and regular support and supervision reviews to ensure that great performance is recognised; and that poor performance, and welfare issues affecting performance, are addressed. Offering Clinical Supervision as necessary.
- Support, manage and develop Case Managers, promoting wellbeing and growth within their roles.
- Ensure Case Managers maintain safeguarding training up to date in line with local protocols.
- Ensure Case Managers attend all training delivered by RESPECT and other relevant training.
- Ensure that all safeguarding and critical incidents are reported in a timely manner following the appropriate protocols.
Management and Performance
- Provide routine reports to the Project Director, funders and stakeholders so that they can assess the overall performance of the service.
- To ensure that the required data is recorded on the Drive case management system, so that the evaluation, performance management and service learning is maximised.
- Represent the service at local and national events; deliver training and presentations as appropriate in partnership with the Project Director.
- Contribute to the learning from the Drive Pilot through service reviews, working with the Drive Evaluators, supporting the Drive Partnership in addressing implementation and ongoing delivery.
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Strategic Management
- Develop and maintain links with other agencies, both as an individual and as a service; developing protocols, referral procedures, skills sharing and joint working with external partners as appropriate.
- Attend and partake the Domestic Abuse Perpetrator Panel (DAPP) and MARAC meetings.
- Develop and maintain effective links with other agencies, attending strategic and operational working groups as appropriate.
- Demonstrate a proactive approach to resolving barriers to achieving the Drive objectives with other professionals and services.
- Share best practice with other Drive Service Managers to further develop the role and the Drive project in general.
- Work with the Director, Practice Adviser, Steering Group and Drive Project Evaluators to maximise learning from the pilot sites and modify the model according to findings from data on what is proving effective.
- Develop and share ideas for service innovation, exploring options for implementation locally and informing the potential for national roll-out on conclusion of the pilot phase.
Recording and Administrative Tasks
- Supervision sessions will be recorded on the Case Management Supervision pro-forma, and form part of the quality assurance and staff support and supervision processes as well as informing the personal and professional development of the Team leader Case Manager.
- Ensure that Team Leader and Case Managers’ files and records are accurate and complete, submitted at the appropriate data collection milestones and that both are kept and are in compliance with General Data Protection Regulations 2018 (GDPR), the UK Data Protection Act 2018 and meet IMR (Internal Management Report for Domestic Homicide Reviews DHR) recording standards.
- Maintain an accurate and secure audit trail of all relevant communication in compliance with GDPR 2018.
- Support Case Managers to use the Drive Project electronic case management system accurately and consistently for all their work.
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General
- Strong advocate for RISE
- Attend management meetings
Confidentiality and Information Security
- Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant.
- Comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.
Safeguarding Children and Vulnerable Adults
RISE is committed to keeping children and vulnerable adults safe. Post holders with direct service user contact are responsible for promoting and safeguarding the welfare of children and vulnerable adults s/he is responsible for or comes into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.
Other Duties
- Cover for other management posts
Knowledge, Skills, Experience, Attributes
Essential:
- Evidence of sound strategic thinking
- Experience managing staff
- Sound knowledge and understanding of Domestic Abuse work and Rehabilitative Interventions.
- Experience of managing performance and a track record of improving team/unit performance
- Ability to review and analyse data and apply problem solving skills to improve performance
- Experience of working effectively across organisational boundaries
- Experience of managing successful projects
- Sound knowledge of the principles of Equal Opportunities, anti-discriminatory practice and valuing diversity
- Excellent communication skills – written, verbal and presentation
- Experience of managing budgets
- A strong understanding and experience of risk management
- Experience and knowledge of multi-agency liaison risk management.
- Experience of working with both Families, Children and Service Users.
- An Enhanced DBS Check is required for this role.
Desirable:
- A relevant qualification (management, strategic leadership)
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