WM Trains
Driver Manager - New Street
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Driver Manager - New Street
Application Deadline: 18 August 2026
Department: Operations
Employment Type: Permanent - Full Time
Location: Birmingham New Street
Reporting To: Lee Sullivan
Compensation: £75,872 plus DM Allowance
Description
Driver Manager - Based at Birmingham New Street
Key Responsibilities
Our Driver Managers lead a team of drivers in ensuring operational safety, whilst contributing to improving train performance and achieving customer satisfaction targets.
- You will be empowered to make decisions, ‘think outside the box’ and influence business initiatives.
- As a member of the driver management team, you will get to take the skills and experience you have gained in the driving grade and utilise these to help develop others.
- We’ll provide training to further upskill you in the realm of management and leadership, that will not only help you do the job, but also develop your career.
- The management of drivers is a 24/7/365 operation. You will have more control over your time management and get to interface with other functions across the business as a whole; building cross functional relationships, helping drive the business forward.
- Full time
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Skills, Knowledge & Expertise
- Held competence as a train driver or train driver manager for 4 of the last 5 years.
- Hold an ETDL with accompanying certificate.
- Meet all requirements set in our operational standards.
- Thorough knowledge of operational rules and regulations.
- Experience of managing safety and quality standards.
- Provide consent to the disclosure of any previous employment and safety performance from previous employers.
- Train driving competency is an essential element of the role, so you will be required to drive trains to maintain this competency.
Ideally you will also demonstrate:
- Excellent leadership skills, strong attention to detail and the ability to deliver business objectives - in a demanding operational environment.
- Personal motivation – both as a driver and a manager.
- A customer service focus - demonstrating a genuine passion for customer satisfaction.
- Flexibility – working shifts and being on-call.
- A strong understanding of the rules, regulations, safety and quality standards associated with train driving.
- The ability to interpret data and technical information and communicate clearly with others.
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Job Benefits
- A defined benefit pension from day 1 – one of the best in the UK.
- Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
- 75% off all other train operating companies for you, your spouse/partner, and dependents.
- 8 Friends and Family Day passes to gift per annum on our network.
- A 24/7 Virtual GP service for you and your household.
- Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing.
- Our cycle to work scheme with Evans Cycles.
- A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
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