Lancashire County Council
Driver & Passenger Attendants
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Salary £13.45 per Hour | Permanent | Part time hours per week | Lancashire
Make a Difference Every Day – Join Us as a Driver Attendant or Passenger Assistant
Our role is to help children with special educational needs and disabilities (SEND) travel safely, confidently and with a smile.
Our Driver Attendants and Passenger Assistants play a vital role in supporting young people and their families — and we’d love you to be part of our team.
Your ability to communicate clearly, confidently and with empathy will be key, making a real difference to how children and their families experience our service. We know you will appreciate why this will be assessed through our recruitment process as it's such an important part of the role.
Why Join Us?
- Rewarding work that truly matters – You’ll make a real difference in a child’s day, every day.
- Flexible working patterns – Roles range from 15 to 30 hours per week, mainly term-time only, with some 52-week and casual opportunities available.
- Work–life balance built in – Split shifts fit around family life or other commitments, usually at school start and finish times.
Opportunities across Lancashire:
- Lancaster & Morecambe
- Chorley / West Lancashire
- Preston / South Ribble
- Fylde & Wyre
- East Lancashire (Burnley & surrounding areas)
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What You’ll Do
You’ll support children and young people on their journey to and from school by:
- Providing a warm, caring and reassuring presence
- Communicating clearly and kindly with children, parents/carers, schools and colleagues
- Adapting your communication style to meet individual needs, including non-verbal or additional communication needs
- Helping children feel safe, confident and understood during their journey
- Supporting them to prepare for travel and get on and off the vehicle safely
- Ensuring safety equipment is used correctly
- Working closely with drivers, passenger assistants and transport teams to deliver a smooth, reliable service
Who We’re Looking For
We’d love to hear from you if you are:
- A great communicator who can build trust quickly with children, families and colleagues
- Patient, calm and able to listen and respond with empathy
- Confident speaking with a range of people, including those with additional needs
- Comfortable giving clear instructions and reassurance in a friendly, supportive way
- A team player with a passion for helping others
- Able to provide excellent, friendly customer service
- For Driver Attendant roles: a confident driver with a full UK driving licence
Experience isn’t essential — your communication skills, attitude, empathy and commitment are what matter most.
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Local Government Reorganisation
The Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, East and West Lancashire from April 2028.
As part of Local Government Reorganisation, future organisational structures are still being developed and this role may be subject to organisational redesign and change. Should you wish to discuss what this means for the role and your application, please contact us.
Throughout this period, our focus remains on delivering excellent services to our communities. By joining us now, you'll play an important role in shaping the future of local government and helping to build a strong new organisation that will serve residents for years to come.
Ready to Apply?
Once you submit your application, a member of our team will contact you to book a place at one of our local interview days.
Join us and help ensure every journey is safe, positive and supportive.
Driver Job Description & Person Specification
Passenger Assistant Job Description & Person Specification
Please note that all offers of appointment are subject to referencing, DBS checks, and medical clearance, as applicable to the role.
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