Transport for Greater Manchester
DriveSafe Senior Business Support Officer - BSL
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Are you fluent in British Sign Language (BSL)?
Do you have a passion for equality and diversity? Do you thrive on supporting others to succeed? Do you have a logical mind to problem solve? Are you seeking a new opportunity where you can apply your analytical and organisational skills to contribute to helping make the roads of Greater Manchester safer?
As a Senior Business Support Officer, you will monitor and analyse DriveSafe client demand, manage DriveSafe course availability, manage Trainer course allocation, and use your data analysis skills to identify booking patterns, arrange course venues and liaise with our stakeholders both internally and externally.
For more info see Job Profile below.
Who are we?
DriveSafe is a key partner of Safer Roads Greater Manchester, a multi-agency partnership committed to Vision Zero – a strategy to eliminate all traffic fatalities and life-changing injuries, while increasing safe, healthy and equitable mobility for all.
We are responsible for delivering the National Driver Offender Retraining Scheme (NDORS), such as Speed Awareness Courses, on behalf of Greater Manchester Police.
This is a busy and exciting time for DriveSafe as our online and venue driver retraining courses develop. This opportunity will allow you to be involved in ensuring we meet client demand and help shape the future of DriveSafe and the delivery of our courses.
What you’ll bring
Using your expertise in BSL, you will promote DriveSafe amongst the Deaf communities, raising their awareness of the availability of NDORS courses delivered in BSL. You will support Deaf clients through their DriveSafe journey and be a source of technical help for both Deaf clients and trainers alike.
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You will have experience of using multiple software systems, video communication apps, social media channels and be able to analyse complex spreadsheet data and provide solutions. You will also have experience of engaging and communicating with stakeholders with a range of requirements and have excellent communication skills. You’ll also provide a range of administrative support to DriveSafe managers and will be educated to at least ‘A’ level, BSL level 3 or equivalent.
What we can offer you
This is a permanent role and comes with a salary of £36,093 - £41,161 per annum depending on experience, working with supportive colleagues and opportunities to collaborate across teams. At TfGM we encourage candidates to discuss flexible working options at any stage of the recruitment process.
Our benefits include:
- 28 days holiday per annum (plus bank holidays)
- Flexible and hybrid working options to promote and support a good work/life balance
- Free bus travel within Greater Manchester and free rail or Metrolink travel to and from work within the Greater Manchester boundary.
- Local Government Defined Benefit Pension Scheme which includes life cover of 3x your salary and options to increase your pension contributions
- Commitment to learning and personal development and upskilling with reimbursement of professional fees, where essential to the role
- We promote good physical and mental health and can provide additional support to staff via our employee assistance programme when required
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What's next?
Please note that assessments and interviews are scheduled to take place in person on Thursday 3 September. Candidates who are shortlisted will be required to attend on this date, so please ensure you are available before submitting your application.
If you believe you have the skills and experience required, we’d really like to hear from you. When completing your application, please ensure that you provide clear examples against the criteria questions, all appointments will be based on merit.
TfGM is proud to be an equal opportunities employer that encourages and celebrates diversity. We want to recruit and retain a workforce that reflects the communities we serve and welcome individuals from all backgrounds by committing to providing a fully inclusive and accessible recruitment process. We will offer support and reasonable adjustments if required and we also have a Guaranteed Assessment Scheme which you can find out more information on here.
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK. Please note we are not a licensed sponsor.
Please note we may close the advert early if we receive a high volume of applications.
NOTE TO AGENCIES – we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.
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