Sureserve
Dual Fuel Smart Metering Trainer
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About Sureserve Energy Services Meters
Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.
Overview of role
Responsible for developing and delivering training material in line with the requirements of the Smart Metering services offered by Sureserve Energy Services Meters.
The role ensures all employed engineers and Install Partners are technically competent, gas safe compliant, contract compliant, aligned to Sureserve Energy Services Meters SOPS and TOPS documentation and continuously improving through incident-led learning.
This is a role requiring hands-on training delivery across Sureserve Energy Services Meters operations.
Key Responsibilities
- Technical Training Delivery
- Deliver classroom and field-based training in Smart Metering, domestic gas installation, safe isolation, and contract standards.
- Provide inductions for new engineers and Install Partners.
- Conduct competence assessments, post-incident retraining, return-to-work validations, mentoring, and toolbox talks aligned to incident and audit trends.
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- Competence & Accreditation
- Maintain and govern the competence matrix (Gas Safe, Smart qualifications, contract accreditations).
- Ensure all engineers remain compliant and in-date.
- Manage progression pathways and act as technical authority for competence sign-off.
What We Offer
We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:
- Competitive salary
- Contributory Pension scheme
- Life assurance
- 29 days annual leave inclusive of bank holidays
- Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave
- Sureserve Benefits Hub, accessing over 1000’s retail discounts
- Virtual GP service, 24/7, 365 days, available for employees and your immediate family
- Employee assistance programme (EAP), available 24/7, 365 days, for employees and your immediate family
- Bike2Work scheme
Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
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Qualifications and Key Skills Required
- Minimum 5+ years operational experience in smart metering
- Experience mentoring or supervising engineers
- Strong understanding of incident investigation processes
- Experience supporting compliance audits
- CCN1/CMA1/CMA3 and MET1
- Full UK Driving licence
- Proficient in Microsoft Office, web-based systems, and training presentation tools
- Strong organisational, planning, and project management skills
- Excellent communication, presentation, facilitation, and influencing skills
- Strong interpersonal skills with the ability to engage and motivate others
Reasonable Adjustments
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact SESM.Careers@Sureserve.co.uk.
Pre-employment Checks
Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.
Location
Newmarket
Full job description available upon request - SESM.Careers@sureserve.co.uk
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