Smile Dental Care UK
Dual site practice manager
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Lead Two Practices. Inspire Two Teams. Make a Difference.
At Smile, we believe in looking after our people as well as our patients. You'll be joining a growing organisation where your contribution will be valued and where you will have the opportunity to work closely with senior leadership and gain broad experience across the business.
If you are an organised, ambitious Practice Manager who enjoys being hands-on, leading teams and driving the success of their practices, this is a fantastic opportunity for you.
About The Role
As Dual Site Practice Manager, you will have overall responsibility for the day-to-day operational and commercial performance of both practices.
Working closely with our Central Operations and clinical leadership teams, you will ensure that both sites are well organised, well supported and operating to the highest standards.
You will divide your time between Poole and Boscombe, providing visible leadership and creating a positive, high-performing environment across both teams.
Your Key Responsibilities
- Lead and manage the day-to-day operations of both practices
- Inspire, support and develop your teams to achieve their full potential
- Work closely with dentists, nurses and other clinical colleagues
- Take responsibility for practice performance and agreed business targets
- Monitor and manage practice KPIs and financial performance
- Support patient growth, retention and practice development
- Ensure an outstanding patient journey and consistently high standards of customer service
- Manage recruitment, onboarding, training and development of practice colleagues
- Conduct regular team meetings and one-to-ones
- Manage rotas, staffing levels and resource requirements
- Ensure both practices remain compliant with all relevant regulatory and company requirements
- Work closely with the clinical team to support excellent clinical governance
- Identify opportunities to improve efficiency, performance and patient experience
- Manage budgets and control costs effectively
- Deal confidently and professionally with patient feedback and complaints
- Work collaboratively with the wider Smile Dental Care management team
- Ensure the Smile values and culture are embedded across both practices
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About You
We're looking for an experienced Practice Manager or Senior Dental Manager who is ready to take the next step or someone who already has experience managing multiple sites.
You'll Be
- A confident and inspirational leader
- Passionate about developing and supporting people
- Commercially aware and comfortable working with budgets and KPIs
- Highly organised with excellent attention to detail
- Confident managing challenging situations
- An excellent communicator
- Proactive, energetic and solutions-focused
- Comfortable working across two busy locations
- Passionate about delivering an excellent patient experience
- Someone who leads by example and genuinely cares about their team
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Previous dental management experience is essential, and experience managing more than one site would be highly desirable.
Why Smile Dental Care?
Smile Dental Care is a growing, dentist-led dental group with a strong family feel. We believe that great practices are built by great people, and our managers are given the support and autonomy to make a real difference.
You'll work alongside an experienced Central Operations team, with access to support, training and ongoing development.
This is an opportunity to take ownership of two practices, develop your leadership career and become an important part of the continued growth of Smile Dental Care.
If you're ready for your next challenge and want to join a company where people, patients and performance really matter, we'd love to hear from you.
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