AccorHotel
Dual Site Reservation Supervisor
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Company Description
The Novotel London Bridge is a 4-star hotel located close to the South Bank (SE1 9HH) with Tate Modern, The Shard, and St Paul's Cathedral just around the corner. There are 182 chic bedrooms, Gourmet Bar and Restaurant, as well as a fitness center.
Ibis Styles Southwark is equipped with our very own stylish bar and is home to 154 spacious, creatively decorated bedrooms, including eight modern suites for larger groups.
Job Description
We believe that having the right personality is more important than industry experience. Smiley, open, approachable—that's how we describe our team, so we are looking for someone who fits that bill. Someone who can connect with every guest, creating experiences and most importantly, memorable stays.
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Some of the duties will include:
- Being responsible for the organization and quality of the room sales service by maximizing the occupancy rate and the average rate per room
- Collaborating closely with the GM/Revenue Manager/Operations Manager/Assistant GM to pursue the highest profitability for the department and the hotel
- Establishing excellent relations with all customers, playing an active role in ensuring customers' loyalty
- Maximizing turnover of the department based on the occupancy rate and the average price of the rooms
- Checking invoicing of "no-shows" and cancellations
- Covering front desk when necessary
Qualifications
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- You must have good written and spoken English
- Previous experience in Reservation/Front Office is mandatory
- Good organizational skills
Additional Information
Great talent deserves great rewards, so here's just some of what we are able to offer:
- Training and development programmes
- Discount card to be used in Accor hotels worldwide
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
- Meals on duty
- Uniforms and dry cleaning
- Recommend a friend scheme
- Employee Advisory Service
- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment, etc.)
Job-Category: Sales & Marketing
Job Type: Permanent
Job Schedule: Full-Time
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