SECRET SALES
Dutch Customer Success Advocate
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
SECRET SALES GROUP is a premium e-commerce marketplace for fashion, footwear, accessories, and beauty. The platform allows brands and retailers to sell non-full price stock directly to consumers, driving growth, profitability, and maintaining brand equity. With over 2,800 luxury and high street brands featured on the site, each of our sites offers a stylish environment for products away from cluttered listings.
Role Description
As a Dutch-speaking Customer Success Advocate, you’ll provide exceptional support across multiple channels (email, social media, live chat) for our three Dutch websites: Secret Sales, To be Dressed, and V&D.
You'll handle diverse customer queries, prioritize customer needs, and build strong relationships to enhance sales and loyalty. As we are a marketplace, your role will have you speaking to customers and sellers on our platform alike.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This role requires you to work shifts between the hours of Monday and Friday, 8am to 8pm, and Saturday and Sunday, 9am to 5pm.
Key Requirements
- Proficient in written and oral Dutch language skills
- Experience in a Customer Service/Call Centre environment is desirable
- Excellent communicator in both English and Dutch with great interpersonal and relationship-building skills
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Attention to detail and deadline-oriented
- Team player with patience and kindness for your fellow team members
- Ability to navigate things like Google Sheets/Docs with decent tech skills
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Key Responsibilities
- Provide exceptional customer support via email, social media, and live chat
- Personalize service to each customer's communication style and preferences
- Coordinate with partners for pickup and delivery arrangements
- Ensure customer satisfaction by following through on communications and commitments
- Identify and report root causes of customer dissatisfaction to management
- Actively monitor internal feedback and external reviews (e.g., Trustpilot, social media) to detect and resolve negative customer experiences proactively
Benefits
- Salary: £25,784.50
- 100% Remote and flexible working
- Employee discount
- Enhanced annual leave including Birthdays off and time in service benefit
- Desk/Chair allowance
- Private healthcare
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location