Champneys
Duty Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Buxton Crescent
Contract: Full Time
Salary: £28,912
To oversee the shift operation of the property, cultivating the Guest Experience, ensuring relevant standards are met and procedures are followed at all times.
Some Responsibilities Include
- To ensure all departments have received relevant information for the shift ahead that will allow maximum revenue capture.
- To support each department where necessary in the moment, to maximize revenue capture and minimize opportunity loss.
- To use time strategically to be present during relevant times of day ‘on the floor’ to monitor, coach and control where necessary to improve service and performance.
- To provide support to colleagues at times of peak resource utilization ensuring no-one ‘drowns’.
- To complete room audits daily, assessing overall cleanliness is at an acceptable level.
- To attend and lead Daily Property Briefings, also being present at departmental briefings where possible to ensure a smooth transition of information.
- To find opportunities for enhancing a guest's experience with MAD moments.
- To be the port of call for any guest concern that requires escalation, ensuring resolution is achieved to a mutually satisfactory end before the guest's departure.
- Under the guidance and support of the General Manager take ownership of Revinate [guest feedback portal] and take action where required. This may involve working with other managers. Respond to guest complaints where required.
- Ensure all guest-facing areas [inside and out] are presentable at all times.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Benefits
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.
Not only will you work in great company you will also have access to the following:
- Health, Wellness and Wellbeing incentives
- Digital fitness programmes
- Nutrition guides and recipes
- Self-Guided meditation
- Wellbeing podcasts
- Champneys experiences (such as an overnight stay or an ultimate spa day experience)
- App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
- In-house social media connecting our Champneys Family
- Employee Assistance Programme, offering counseling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
- Motivating, rewarding and engaging colleague events.
- Discounted stays for you, your friends and family at any of our properties.
- Complimentary Spa Day on completion of your probationary period.
- 50% discount on all Champneys products.
- Great discounts on our partner products Elemis and Clarins.
- Discounted membership to our exceptional health clubs.
- Merlin Entertainments Attraction.
- Introduce a friend incentive.
- Long Service celebrations.
- Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].
- Professional Uniform.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location