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Company Description
JD Gyms, created in 2014 by JD Sports Fashion PLC, is a fast-growing fitness brand focused on delivering low-cost gyms with a premium feel. Each site benefits from significant investment, resulting in state-of-the-art facilities that offer exceptional value to members. Gyms feature bespoke fit outs with modern urban interiors, statement lighting, spacious gym floors, and luxurious changing rooms with saunas. JD Gyms uses a best-in-class, multi-supplier approach for equipment, partnering with leading global brands to provide high-quality machines, free weights, and functional training spaces. This commitment to quality and member experience makes JD Gyms a popular choice in the competitive fitness market.
Role Description
The Duty Manager is a full-time, on-site role based at JD Gyms in St Helens. This role oversees the daily operation of the gym, ensuring a safe, clean, and welcoming environment for members and visitors. Responsibilities include:
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- Supervising the team on shift
- Coordinating staff schedules
- Supporting front-of-house activities such as member inquiries, tours, and sign-ups
- Monitoring facility standards
- Conducting regular checks on equipment and cleanliness
- Ensuring adherence to health and safety procedures
- Handling member feedback
- Assisting with local marketing initiatives
- Supporting sales and retention efforts to meet site performance targets
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Qualifications
- Experience in fitness, leisure, or hospitality operations, with skills in team supervision and shift management.
- Strong customer service and communication skills, with the ability to engage positively with members and colleagues.
- Organizational and problem-solving skills, including managing multiple tasks, prioritizing workload, and responding effectively to issues on site.
- Knowledge of health and safety practices in a gym or similar environment; first aid training or willingness to obtain certification is beneficial.
- Comfortable working with membership systems and basic IT tools, including point-of-sale and scheduling software.
- Ability to work a flexible schedule, including early mornings, evenings, weekends, and bank holidays as required.
- Previous experience in a supervisory role in a gym or customer-focused setting is an advantage.
- Relevant fitness, leisure, or management qualifications, or equivalent experience, are desirable.
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