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Description:
At Beaverbrook, our Duty Managers play a key role in ensuring every Member, Resident and Guest enjoys a seamless and personalised five-star experience. Warm, intuitive and knowledgeable, you will be a visible presence across the Estate and confident in delivering exceptional service.
The Role:
You will oversee Estate-wide operations, supporting teams to deliver smooth daily service. With strong awareness of guest activity and business levels, you’ll manage:
- Guest movement, occupancy and VIP arrivals
- Spa, restaurant and event bookings
- Coordination between operational departments
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You will build genuine rapport with guests and ensure they receive consistent recognition and service at every touchpoint.
The Person:
We’re looking for someone who is:
- Professional, polished and people-focused
- Calm, confident and proactive
- A strong communicator and multitasker
- Hands-on with a positive, solutions-driven approach
- Experienced in luxury hospitality in a supervisory or managerial role, is essential
- Familiar with, or eager to work to, LQA-style standards
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Shift Pattern:
5 days out of 7, including weekends and bank holidays. Shifts include 07:00–15:00, 10:00–18:30, or 14:30–23:00.
Salary:
£35,000 per annum, plus tronc
Benefits:
- Hospitality Rewards App discounts
- Development support and recognised qualifications
- Discounted F&B
- 28 days’ holiday (including bank holidays), rising annually for 5 years
- Pension, Life Insurance & Sick Pay
- Long Service Awards
- Cycle to Work Scheme
- Recommend-a-Friend bonus
- Uniform for some roles & free parking
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