Venue & Stakeholder Management

• Act as the primary on-site point of contact for the Battersea Power Station venue management team in the absence of the Mari Management Team.
• Maintain effective communication with client representatives and key operational partners throughout the event.
• Build strong working relationships with contractors, suppliers, and venue teams to ensure the smooth delivery of daily operations.

Health, Safety & Emergency Response

• Ensure all staff have a thorough understanding of emergency procedures, evacuation plans, routes, assembly points, and their responsibilities during an incident.
• Enact contingency and emergency plans as required.
• In the absence of a Mari representative, liaise directly with the Emergency Services during an incident.
• Escalate immediately to Mari Senior Management should an evacuation of the venue become necessary.
• Ensure all medical incidents are accurately recorded in OSHENS and that any incidents reportable under RIDDOR are communicated promptly to the Operations Manager.
• Champion a culture of health, safety, and compliance across all areas of the event.

Customer Experience

• Deliver an outstanding guest experience by ensuring high operational standards are maintained throughout the venue.
• Resolve customer queries and complaints professionally, escalating issues to Mari Management where appropriate.

Reporting & Administration

• Complete end-of-day Duty Management reports, including a summary of on-site revenue, medical and health & safety incidents, and key operational observations.
• Ensure operational records and incident reporting are completed accurately and in a timely manner.

Essential Experience

• Minimum of 3–5 years' experience in an operational management role within the live events industry.
• Proven experience managing the day-to-day operation of a busy live event or visitor attraction.
• Experience leading and motivating teams of 30+ temporary staff.
• Experience working collaboratively with venue management teams, contractors, and third-party suppliers.
• Experience resolving customer complaints and delivering a high-quality guest experience.
• Knowledge of event health and safety procedures, incident management, and emergency response.

Desirable Experience

• Previous experience working on a temporary ice rink or similar visitor attraction during the winter season.
• Experience producing operational reports, incident logs, and financial reports.

Skills & Personal Attributes

• Operationally focused with excellent organisational and planning skills and exceptional attention to detail.
• Calm, confident, and decisive under pressure.
• Strong leadership skills with the ability to motivate, support, and develop teams.
• Excellent communication and interpersonal skills, with the ability to build positive working relationships across multiple stakeholders.
• Proactive, solutions-focused approach with strong problem-solving ability.
• Professional, approachable, and customer-focused with a passion for delivering exceptional visitor experiences.

Why Join Us?

• Be part of one of London's premier winter events, welcoming thousands of visitors throughout the festive season.
• Lead and develop a large, diverse operational team in a fast-paced live event environment.
• Work alongside experienced event professionals, venue partners, contractors, and suppliers.
• Enjoy a varied role where no two days are the same, with opportunities to make a real impact on the guest experience.