Duty Manager (Gloucestershire)

Salary
Competitive

Competitive salary, 40 hours per week, Monday to Saturday between the hours of 7am and 7pm.

About the Role
We’re looking for a committed Duty Manager in our Gloucestershire depots to manage the performance, well-being, and development of the frontline driving team, ensuring consistent service delivery that meets operational, safety, and customer satisfaction standards.

Your role will be pivotal in ensuring the profitable and efficient day to day operation of Depot services.

What you will be doing:

• Leading & Developing Teams – Manage, mentor, and support frontline colleagues, fostering and building an inclusive and respectful work environment where all team members are appreciated and recognised for themselves and what they bring to the table.
• Performance Management – Overseeing driver performance and implementing development plans to enhance individual and team productivity.
• Coaching & Training – Working with the training function to ensure all team members are equipped with the skills and knowledge needed to succeed.
• Employee Relations – Handling absence management, grievances, and disciplinary procedures in a fair and supportive manner.
• Collaboration & Communication – Fostering strong relationships between drivers, managers, and key stakeholders to create a seamless customer experience.
• Operational Leadership – Ensuring service reliability and efficiency by managing daily depot operations and proactively addressing challenges.
• External Stakeholder Management – Liaising with local authorities, the media and other outside bodies to maximise business opportunities and promote positive public relations.
• Safety – We never compromise on safety. You will actively promote high standards and ensure everyone goes home safely. We take collective responsibility for safety and don't walk by when standards aren't met.