Serco Plc
Duty Manager
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Duty Manager
Location: Ladywood Leisure Centre Birmingham, B16 8TR
Salary: £11,421.27 per year plus excellent benefits
Schedule: Part-time 17.25 hours per week, working a mixture of earlies, lates, and weekends.
Make a positive difference every day
At Serco, we're pleased to be recruiting on behalf of Birmingham Community Leisure Trust.
Birmingham Community Leisure Trust encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly, and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Duty Manager to join their team and help make a positive difference every day.
As Duty Manager, you'll play a key role in ensuring the safe, effective, and welcoming operation of the leisure centre. Leading colleagues across a range of activities, you'll help create positive experiences for customers while supporting a culture of safety, trust, and continuous improvement. Your work has purpose, helping people of all ages stay active, healthy, and connected while making a positive impact on communities and contributing to a better future.
What you’ll do as a Duty Manager
- Manage the day-to-day operation of the leisure facility, ensuring activities are delivered safely and to a consistently high standard
- Lead, motivate, and support operational colleagues, ensuring effective deployment to meet the daily programme
- Monitor the facility throughout the day, responding proactively to operational, customer service, and safety requirements
- Take control of incidents, accidents, and emergency situations, ensuring the appropriate procedures are followed
- Maintain compliance with health and safety legislation, site procedures, and company policies, including risk assessments and safe systems of work
- Support excellent customer experiences by maintaining high standards of cleanliness, presentation, and service across the centre
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Does this sound like you?
- Experience in a supervisory or management role within a leisure, hospitality, sport, or customer-focused environment
- Strong leadership and communication skills, with the ability to build trust and develop colleagues
- A calm and confident approach when managing challenging situations and emergencies
- A strong understanding of health and safety responsibilities and the importance of compliance
- Organised and proactive, with excellent time management skills and a commitment to delivering high standards
What we offer
- Free gym membership for you and your immediate family
- Free safeguarding training and DBS checks
- Free swimming lessons and holiday clubs for one child (50% off for additional children)
- 21 days’ holiday plus bank holidays
- 6% employer matched pension contribution
- Training and development opportunities
- Employee Assistance Programme, Wisdom wellbeing app, Personal Trainer discounts
- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
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Learn more at www.moreleisure.org/employee-benefits
Ready to make a difference? Apply today.
Serco Leisure is one of the UK's leading national operators of leisure centres, destination venues, and elite sporting facilities, managing sites, services, and recruitment on behalf of the Leisure Trust.
Our inclusive recruitment commitment: We prioritise your skills and potential, and champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans, and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
Please note, for many of our roles, a DBS check will be required.
For support with your application, please contact recruitmentuk@serco.com.
Ready to make a difference? Apply today.
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