Unifi
Duty Manager - Leeds Bradford Airport
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Duty Manager - Night Shift
£14.82 per hour
Permanent vacancy
Location: Leeds Bradford Airport, Yeadon, West Yorkshire
Shift: Night Shift
Start Time: 18:00
End Time: 06:00
Shift Pattern: 4 nights on, 4 nights off
Role Summary:
The Duty Manager is responsible for communication with all Customer airlines to ensure service level agreements are maintained to a high standard. This role involves investigating service failures, responding to Customer Airlines, and ensuring the smooth running of the operation by regularly communicating with the Station Manager. The Duty Manager plays a vital role in implementing the company welfare policy in accordance with all regulations, internal policies, and obligations to customers.
Key Responsibilities:
- Combine experience, intuition, and strategic thinking to make considered judgments about the overall impact on the business and people, including potential threats and risks.
- Ensure tasks are performed in accordance with Company and Airline specific procedures and policies.
- Maximise company revenue on a daily/nightly basis.
- Ensure health & safety and company policies are continuously monitored and enforced.
- Ensure the on-time delivery of all nightly aircraft services within the designated time and to the required standard and satisfaction of the customer.
- Manage all associated paperwork/AV Clean in line with regulatory requirements and company procedures.
- Assist with aircraft appearance duties where required.
- Review operational reports and resolve problems to ensure minimum costs and prevent flight or delivery delays.
- Inspect equipment to ensure specific operational and safety performance.
- Attend the mandatory training imposed by the Company and Airlines as per job role.
- Perform administrative duties including employee relations, preparing reports, pre-shift briefings, emails, and communication.
- Be proactive and enthusiastic to lead by example.
- Maintain an impartial and professional attitude towards all staff and customers.
- Perform other duties as assigned.
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Skills/Qualities Required:
- Zero tolerance approach to health & safety non-compliance.
- Good working knowledge of the issues involved in managing a labor-intensive workforce.
- Excellent planning and communication skills.
- Evidence of a good level of people and operational management skills including leadership, resource management, planning, negotiation, and communication.
- Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment, and security issues.
- Excellent communication skills both verbal and written.
- Active management skills with the ability to lead by professional example.
- Ability to assess situations and instigate corrective action quickly and accurately.
- Delivery of Customer Service Standards.
- Proactively support the base manager with complaints from airline customers or other service providers, relating to ineffective delivery of agreed service keeping issues to a minimum.
- Ensure minimal defects with internal service standards to meet targets.
Qualifications and Competencies:
- High degree of leadership skills with the ability to work under pressure.
- Flexible to work various shifts (days, evening, nights, weekends, and holidays).
- Aviation operations management experience.
- Full UK Manual Driving Licence (essential).
Safety and Compliance Responsibilities:
All employees have a responsibility and duty whilst at work to:
- Fully understand and comply with the company Health and Safety and Safety Management System policies.
- Cooperate with management to perform or comply with all legal and regulatory requirements.
- Take reasonable care and necessary precautions for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
- Report any work situation, equipment, or activity that represent a danger to health and safety.
- Report any hazards, near misses, incidents, accidents, or dangerous occurrences.
- Carry out work in accordance with company information, procedures, and training provided.
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Benefits:
- Enjoy discounted travel through our employee flight benefits programme.
- Free uniform provided.
- Employee Assistance Programme (EAP), offering confidential support and wellbeing services.
- Death in Service (DIS) benefits.
- Overtime opportunities.
- Complimentary or discounted tea and coffee facilities at some locations.
- Airport-specific benefits, which may include discounted parking, travel discounts, or other local perks.
- Career development and progression opportunities across the business, including pathways into specialist, supervisory, and management roles.
- Ongoing training and development opportunities.
Equal Opportunity Employment
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
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