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An exceptional opportunity has arisen for a passionate Duty Manager to be part of the Team at Criterion Hospitality.
As Guest Service Manager you will:
- Assist the Front Office Manager in successfully administering and executing all front office operations daily.
- Showcase excellent leadership and interpersonal skills.
- Be responsible for proactive lobby management as well as a consistent, passionate approach to exceptional customer service.
About The company
We are a passionate and creative company looking to bring innovation into our real-estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation, in a fast-paced environment, then we would be delighted to hear from you.
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Four hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for an experienced, vibrant, and energetic Guest Service Manager.
What are we looking for?
- Previous experience as a Guest Service Manager or similar role in a hotel
- Excellent detailed knowledge of Front Office operations
- Who plays a hands-on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
- You must have excellent man management skills be confident, have presence, have a passion for service delivery and enjoy working in a busy environment.
- With a can-do attitude, excellent communication skills and being hands on where need be with your team.
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What we offer you:
- Daily food allowance (non-contractual) for days worked
- Company pension scheme
- Holidays
- Employee assistance program and counselling sessions (including close family members)
- Discounted stays at other properties
- Refer a friend scheme
Join Our Company!
You will be welcome to a workplace where we are motivated by having fun at work! You will be rewarded with an environment that encourages innovation, creativity, and outside-the-box thinking! There are plenty of opportunities for when you're ready to grow your career with us.
Prior experience within a similar role is essential and experience highly beneficial. Apply ASAP if you want to join a fast-paced innovative UK company.
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Jessica, London
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