Jumeirah
Duty Manager - The Lowndes Hotel
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About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Lowndes
Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London’s most exclusive neighbourhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa.
About the Job
An opportunity has arisen for a Duty Manager to join us at The Lowndes Hotel.
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The main duties and responsibilities of this role are:
- Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
- Conduct room inspections to assess availability and compliance with operational standards.
- Coordinate activities within designated areas to improve departmental cooperation and service delivery.
- Attending daily briefings and communication meetings to disseminate information and ensure team alignment.
- Manage booking situations, including handling overbooking scenarios when necessary.
- Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Experience: 3–5 years in Guest Services or Front Office roles within luxury hospitality
- Technical Skills: Strong working knowledge of Front Office applications, and MS Office
- Communication & Language: Proficient in English (and/or local language), with strong active listening and clear verbal communication skills
- Behavioural Competencies: Demonstrates adaptability to shift work, cultural awareness, attention to detail, and strong problem-solving skills
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About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21, 30, 40, etc.)
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty!
Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.
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