Artrix Bromsgrove
Duty Manager
Bromsgrove
£28k – £30k/yr
Posted about 17 hours ago
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Organisation: Bromsgrove Community Arts
Venue: Artrix Theatre, Bromsgrove
Job Title: Duty Manager
Hours: 37.5 paid hours per week, plus 2.5 hours of unpaid breaks
Total attendance: 40 hours per week
Reporting to: Chairman / Chief Executive Officer
Salary: £28,000-£30,000 (Subject to experience)
Contract: Permanent
Key Responsibilities
Audience & Front-of-House Management
- Take overall responsibility for the management of audiences whilst they are within the venue.
- Ensure audiences are welcomed, supported and managed professionally.
- Oversee front-of-house volunteers and allocate duties appropriately.
- Ensure that front-of-house areas are adequately staffed for performances and events with input with the daytime venue manager and evening venue manager.
- Manage audience entry, seating, latecomers, accessibility requirements, queues and general audience movement.
- Deal professionally with customer enquiries, complaints and difficult situations.
- Ensure that the venue provides a safe, welcoming and inclusive environment for all visitors.
- Monitor the audience throughout performances and events and take appropriate action where necessary.
- Liaise with visiting companies and event organisers regarding audience and front-of-house requirements.
- Complete daily show reports and generate ticket reporting via box office systems.
- Assist Box Office team where necessary.
- Assist Usher teams where necessary.
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Building & Venue Operations
- Act as the responsible Duty Manager for the venue during allocated shifts.
- Ensure the building is safe, secure and appropriately prepared for public use.
- Carry out appropriate opening and closing procedures.
- Monitor the condition of public areas and report maintenance or operational issues.
- Ensure that venue policies and procedures are followed.
- Liaise with the appropriate member of the Artrix management team regarding significant operational issues.
- Act as a point of contact for staff, volunteers, visiting companies and contractors whilst on duty.
Health & Safety
- Take an active role in maintaining high standards of health and safety throughout the venue.
- Identify and report hazards and take immediate appropriate action where necessary.
- Ensure that public areas remain safe and accessible.
- Ensure that relevant health and safety procedures are followed by staff and volunteers.
- Respond appropriately to accidents, incidents and emergencies.
- Complete or ensure completion of appropriate incident and accident reports.
- Escalate serious or significant incidents to the Chairman / Chief Executive Officer or other appropriate senior person.
- Ensure that venue policies are followed.
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Emergency Procedures & Evacuation
The Duty Manager will have a key responsibility for the management of audiences and the public during an emergency. This will include:
- Taking appropriate control of audience management during an emergency.
- Initiating or assisting with the evacuation of the building where required.
- Ensuring that front-of-house volunteers understand their responsibilities during an evacuation.
- Liaising with emergency services when required.
- Ensuring that appropriate emergency procedures are followed.
- Remaining calm and providing clear instructions to staff, volunteers and members of the public.
- Managing the re-entry of audiences to the building only when it is safe and authorised to do so.
- Reporting and documenting significant emergencies and incidents.
Misc Duties:
Where necessary:
- Assist the box office team with enquiries.
- Assist the bar team with service.
- Assist the ushers with ensuring public spaces are tidy.
- Assist venue management team to ensure private hire rooms are ready for use.
- Assist venue management team with input to shifts and rotas.
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Skills
Audience Management
Front-of-House Management
Health & Safety
Emergency Procedures
Staff Supervision
Customer Service
Venue Operations
Incident Reporting
Box Office Systems
Conflict Resolution
Crowd Control
Facility Management