BCP Council
Duty Officer - Multiple positions - Full and Part-time - Permanent and Fixed term
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Starting salary for this role is £31,525 (pro rata for part-time colleagues)
This role sits within a well defined pay band, offering clear progression as you grow your career at BCP. Without exception all new starters begin at the entry point of the band, ensuring fairness and consistency across the organisation. Be part of a forward thinking workplace where you’re supported to grow and you can truly #BeTheDifference at BCP.
Learn more in our ‘More than just a job’ brochure on our careers site.
Kinson Community Centre
- 1 Duty Officer post – 18.5 hours a week, evenings and alternate weekends - permanent position
Beaufort Community Centre
- 1 Duty Officer post – 37 hours a week, day times - 2 year post
- 1 Duty Officer post – 18.5 hours a week, Monday – Friday early morning - 2 year post
- 2 Duty Officer posts – 18.5 hours a week, evenings and alternate weekends - 2 year post
We are looking for motivated team players who will have a crucial role at the heart of Kinson and Beaufort Community Centres as Duty Officers, where you will be required to work with different council service areas, alongside centre hirers, community and voluntary groups, elected members, and other stakeholders.
Supported by the Centre Manager, you will actively engage with members of the public, local communities and centre hirers to develop the community centre as a vibrant part of the community. The role will also support the maintenance and day to day running of Kinson Community Centre in order to provide a safe, welcoming and professional environment for all the building users – centre users, visitors, volunteers and staff.
You will also support the Friends of Community Centre volunteers to become sustainable, by helping them to meet the aims of their organisation.
Main Responsibilities
- Support the Community Centre Manager to ensure Kinson and Beaufort Community Centres are compliant with Health & Safety and Fire Safety legislation.
- Support the Centre Manager with the administration of the centre, including arranging room bookings.
- Act as a point of contact for centre users, answering queries, complaints and setting up rooms.
- Overseeing and support Friends of Community Centre volunteers and Supported Apprenticeship through the BCP Council scheme.
- Security of the site and its contents, including the operation of alarm systems, key-holding and opening and closing tasks in accordance with local requirements.
- Provide support to centre hirers on site, including the movement and provision of resources and setting up of rooms. (tables, chairs etc)
- Carrying out inspections of the premises.
- Daily cleaning duties.
- The reception and direction of centre hirers and users.
- Respond to incidents as they arise with the ability to handle multiple complex tasks at once
- To comply with all decisions, policies and standing orders of the Council and any relevant statutory requirements, including the Equality Act, the Health and Safety at Work Act and General Data Protection Regulations.
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Our Ideal Candidate
Our Ideal Candidate will have or be
- Commitment to providing a high level of customer service.
- Ability to work using own initiative and deal with unexpected problems.
- Ability to demonstrate good inter-personal skills in order to communicate with a wide range of range of individuals and understand the different needs of each and respond accordingly.
- A good knowledge and understanding of health and safety requirements.
- When required, the ability to direct and supervise the work of contractors on site.
- Ability to multi-task and deal with issues as they arise.
- Build supportive, positive and trusting relationships with others.
- Excellent communication and interpersonal skills to develop solutions to a range of problems.
- Within guidelines, deploy resources when necessary to respond to customer problems or emergency situations.
- Plan and organise own workload in an environment of change and where there are competing demands.
- Flexible approach to case work, understanding different customer needs.
- Computer skills
To apply please put full details on your application form on how you meet the criteria.
If you would like more information about this role, please contact Amanda Nicholls, Centre Manager, amanda.nicholls@bcpcouncil.gov.uk
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Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.
At BCP Council, inclusion is more than a promise – it’s how we work.
We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.
From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.
It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.
If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP
About BCP Council
BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.
Our Benefits
A Place to Thrive – Join BCP Council
At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.
Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP
Be the difference - Join an organisation that values you
More About us | Working for BCP
Basic DBS
BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.
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