Siemens Energy
Duty OSD Tech Specialist
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Provides technical product support to field engineers and technicians for complex problems on company products. May interact with customer and company personnel to isolate and fix product issues. Provides design, reliability and other technical feedback to R&D. Provides updates to technical product documentation as issues are identified and fixed. Creates tests and diagnostic tools to identify and fix recurring issues as well as potential difficulties.
Specialization Match Note: Incumbents matching to this specialization are typically considered tier-three engineering support. Incumbents who typically provide post-sales technical customer services, typically seen as tier-one support, should be matched to Contact Center Customer Service: Technical. For tier-two support please consider matching to Field Service Engineering.
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