Carlisle Support Services
Duty Security Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Introduction
The Role
Carlisle Support Services is working with Olympia, our prestigious client in West London, and we’re looking for outstanding security professionals to join our team.
The Duty Security Manager will play a critical role in leading and developing their team to successfully deliver security operations, ensuring a safe and secure environment for tenants, staff, and visitors. This role requires strong leadership, excellent customer service skills, and expertise in security technology to maintain high standards of service and protection.
We’re Looking For People Who Are
- Friendly, approachable, and professional in all interactions.
- Keen to learn, grow, and contribute to a positive team culture.
- Hands on and like to lead by example.
- Experienced in customer-facing roles.
- Punctual, dependable, flexible, and assured.
- Door Supervision licence holders.
- Able to work full-time 4-on-4 off, 12-hour shifts covering days, nights and weekends.
Previous experience in managing a team within a security environment is required for this role. What’s just as important is your enthusiasm and willingness to learn. We will provide all the training and support you need to succeed. Our goal is to help you to become a valued member of the Carlisle team.
Your Core Responsibilities Will Include
Daily Security Operations & Leadership
- Lead and oversee daily security operations, ensuring a highly professional and responsive service.
- Lead shift briefings and shift de-briefs.
- Manage team performance.
- Complete end of shift handovers and reports.
- Work closely with the Control Room Team.
- Supervise security personnel, ensuring proper deployment and operational readiness.
- Lead and manage weekly security checks across the estate, reporting and resolving any vulnerabilities or risks.
Emergency Response & Incident Management
- Act as the primary point of contact for all security-related incidents and emergencies during assigned shifts, providing clear direction and oversight throughout.
- Take command of incident and emergency response situations, ensuring appropriate escalation, coordination, and communication with tenants, staff, and emergency services.
- Lead the initial management of incident or crime scenes, preserving evidence, maintaining scene integrity, and ensuring accurate records are maintained.
- Ensure rapid, effective, and compliant responses to alarms, threats, and emergencies, following established estate protocols and dynamic risk assessment principles.
- Conduct thorough Post-Incident Reviews in accordance with the debriefing process, ensuring all relevant information is captured, analysed, and formally logged, including key findings and recommendations.
- Lead or support investigations into security incidents, working collaboratively with the Control Room team to ensure all evidence—such as CCTV footage, body-worn video, relevant logs, and witness statements—is correctly secured and documented in line with regulatory and evidential requirements.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Security Policy & Procedure Implementation
- Support the development and implementation of security policies, protocols, and procedures to ensure compliance and best practices.
- Ensure security teams adhere to legal and safety regulations.
- Conduct regular operational audits to ensure the service is in line with the security policy and strategy.
Customer Service & Stakeholder Engagement
- Maintain a professional and approachable presence for tenants, staff, and visitors.
- Ensure the estates team provides exceptional customer service in line with the Estates Services Charter.
- Address security-related concerns promptly, ensuring stakeholders feel safe and supported.
Security Technology & Compliance
- Support the training of staff across the shift in line with the training plan.
- Stay updated on advancements in security technology to enhance operational efficiency.
Qualifications & Experience
- Proven experience as a Security Manager, Duty Manager, or similar leadership role.
- Strong knowledge of security protocols, emergency response, and risk management.
- Excellent leadership, decision-making, and crisis management skills.
- A friendly and professional manner, with exceptional customer service skills.
This role is about more than just security. It’s about making a difference by supporting our customers in our local communities. You will lead and develop a team to provide a warm welcome and a reassuring presence, creating a safe environment for all.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Benefits
- Health and Wellbeing Plans – including our family-friendly maternity policy.
- Flexible financial support with instant access to earned and authorised wages.
- Benefits for all – vouchers, discounts and rewards for shopping, eating out, cinema tickets, gym membership and plenty of others to help you save money every day.
- Full induction, ongoing training, and structured career development to help you thrive in your role.
- Quality kit and uniform – so you feel comfortable and can perform your role effectively.
- Fully funded SIA top-up training from our own team of in-house trainers.
- Employee Assistance Program – supporting your mental, physical, and emotional wellbeing at all times.
- Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
- Long service and recognition awards - celebrating your achievements.
- Excellent hourly pay rate.
About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues, include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC StudioWorks. Join over 8,000 team members delivering security, events, cleaning, and facilities services across the UK.
Equality, Diversity, and Inclusion
At Carlisle, Equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.
We employ amazing individuals from all races, genders, sexual orientations, and religions. We have a culture where employees can feel appreciated and valued at work. This culture is free from unlawful or unfair discrimination and values diversity.
We always treat each other fairly and with dignity and respect. Creating an environment where we can all do something amazing for the company and ourselves.
#priority
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location