Emergency Response and Incident Management

• Assume the Silver Commander role during significant security or life-safety incidents.
• Maintain estate-wide situational awareness while directing field teams and the Security Control Room.
• Command fire evacuations, coordinate the operational response and meet the London Fire Brigade at the Fire Command Centre.
• Deliver structured METHANE or IIMARCH briefings and support an effective transfer of command to the emergency services.
• Lead post-incident debriefs and produce clear investigation reports, root-cause analysis and corrective action plans.
• Ensure CCTV footage, incident records and witness statements are promptly preserved for potential criminal, civil or disciplinary proceedings.

Crowd Management

• Plan security deployments for major exhibitions and other crowd-management operations.
• Assess staffing requirements against attendance, risk and venue layout.
• Monitor crowd density, movement and behaviour using CCTV and radio intelligence.
• Adjust deployments, queues, barriers and officer positions before issues develop.
• Direct proportionate conflict de-escalation and determine when police involvement is required.

Security Technology and Compliance

• Use the Security Control Room as an effective command resource, directing CCTV coverage, radio communications and incident logging.
• Read and interpret fire alarm panels and understand operational cause-and-effect arrangements.
• Ensure scheduled life-safety and compliance tests are completed, recorded and escalated correctly.
• Manage operational activity and records through the Zinc platform, including task completion and daily occurrence reporting.
• Control permits to work and ensure contractor access and supervision are managed appropriately.
• Maintain accurate reports and operational records capable of withstanding legal or disciplinary scrutiny.
• Ensure compliance with SIA requirements, CCTV-related data protection obligations and the legal framework governing the use of force.

Customer Service and Stakeholder Engagement

• Represent Carlisle Support Services and Olympia to the highest professional standard.
• Build trusted relationships with Olympia Estate Services, tenants, event partners, contractors and emergency services.
• Resolve visitor and tenant concerns wherever they fall within your authority.
• Coordinate closely with facilities management where maintenance, contractor activity or building services affect security operations.
• Deliver a reassuring, professional presence for everyone who works at or visits the estate.

Qualifications and Experience

Essential

• A current SIA Door Supervisor licence, maintained throughout employment.
• Demonstrable operational security-management experience within a complex estate, major venue, events, hospitality, multi-site or comparable environment.
• Proven experience commanding security and life-safety incidents, including fire evacuation, at Silver Commander or an equivalent level.
• Experience managing and developing security officers and supervisors across shift patterns.
• Operational knowledge of fire alarm panels, life-safety systems and emergency procedures.
• Experience of CCTV, access-control and security-control-room operations.
• Strong radio communication and incident-command skills.
• The ability to produce professional incident reports, investigation summaries and shift records without editorial support.
• A sound understanding of SIA licensing, data protection in security operations and the legal context surrounding the use of force.
• The ability to obtain an Enhanced DBS check and satisfy the required pre-employment screening.

Desirable

• IOSH Managing Safely or an equivalent health and safety qualification.
• First Aid at Work or FPOS qualification.
• Behaviour Detection awareness training.
• An ILM or CMI leadership and management qualification at Level 3 or above.
• A Level 3 or Level 4 spectator-safety or crowd-management qualification.
• Experience within a premium estate, high-profile venue, destination retail or hospitality-led environment.
• Experience working with the London Fire Brigade, Metropolitan Police or British Transport Police.
• JESIP awareness or equivalent multi-agency command training.

The Benefits

• Excellent pay: £27.47 per hour, equivalent to approximately £60,000 per year, plus overtime.
• A permanent position at one of London’s most prestigious and operationally varied destinations.
• A structured 4-on-4-off shift pattern covering 0700-1900 and 1900-0700.
• Full induction, ongoing training and a structured professional-development programme.
• A clearly defined career pathway from Duty Security Manager to Operations Manager and Contract Manager.
• Access to coaching, acting-up opportunities and ILM or CMI development.
• Health and wellbeing plans, including a family-friendly maternity policy.
• Instant access to earned and authorised wages through flexible financial support.
• Shopping, dining, cinema and gym discounts and rewards.
• Quality uniform and equipment.
• Support with SIA licence renewal and fully funded SIA top-up training.
• Employee Assistance Programme supporting mental, physical and emotional wellbeing.
• Refer a Friend Scheme, long-service awards and colleague-recognition programmes.

Our selection process is structured and evidence based. Final shortlisted candidates should expect to attend an operational assessment centre, which could include role related scenarios, a presentation, plus a behavioural & competency-based interview. We are looking for demonstrated leadership, sound judgement and credible operational experience.

If you are ready to take command of a demanding, high-profile security operation and have the experience to set the standard on every shift, we would like to hear from you.

Apply now: https://recruitment.carlislesupportservices.com/members/modules/job/detail.php?record=2761