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DV Cleared Service Delivery Manager
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Job Title: DV Cleared Service Operations Manager
Location: Corsham
Duration: 6 months
Rate: up to £550 per day via an approved umbrella company
Must be willing and eligible to go through the DV Clearance process
Our client, a reputable organisation in the IT sector, is seeking a highly motivated Service Operations Manager to join their team in Corsham. This is an exciting opportunity to support critical services within a secure environment, working fully on-site.
What You'll Be Doing
- Collaborate with FLC and DD J3/J5 teams to plan the projects service deployments.
- Lead all customer communications from the projects Service Operations team to DD, FLCS, and CyISOCs.
- Coordinate with the DD J3 Planned Outage cell on all service-impacting outages.
- Produce and maintain the projects Operational and Exercise activity briefing pack, used for weekly/monthly briefings at all levels.
- Support the D&IS Front Door for all the projects service requests.
- Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests.
- Develop and support the projects processes aligned with DD, including CSRs and CSIs.
- Manage and update the projects Node tracker for all active nodes in near real-time.
- Attend key operational meetings to provide updates on the projects activities.
- Be ready to backfill the Service Desk Management Service during periods of absence.
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What You'll Bring
- Proven experience in service operations management within a secure or military environment.
- Strong knowledge of ITSM tools, particularly Remedy.
- Excellent communication skills for liaising with multiple teams and stakeholders.
- Ability to produce clear operational documentation and briefings.
- Experience managing service requests and outage planning.
- Flexibility to support team needs, including backfilling roles when required.
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If you are a proactive, detail-oriented professional with DV clearance and a passion for operational excellence, we want to hear from you. Apply now to join a dynamic team supporting vital national services.
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