Galderma
E-commerce Account Manager
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About Galderma
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
We look for people who focus on getting results, embrace learning, and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.
Job Title: E-commerce Account Manager
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Location: London
As E-commerce Account Manager, you will manage relationships with existing and new Pure Player customers, including Look Fantastic and ASOS, as well as Boots.com Omnichannel, (in addition to involvement with Amazon), through innovative and best-in-class retail activation strategies to drive consumer engagement, sales, and profitability.
Responsibilities:
- You will be responsible for all functional sales capabilities, including: JBPs, product availability, pricing, shopper marketing, and customer development, with a focus on KPIs at all times.
- Working within a small team, you will be able to really make a difference within this rapidly growing organization.
- Adapt and implement the E-commerce global vision, strategy, and execution standards focusing on SEO with best-in-class content, assortment, and e-shelf merchandising.
- Work closely and effectively with the marketing team on customer activation plans (on and off site, including PPC and Social), in line with upper funnel activity.
- Build bottom-up E-commerce Customer Account Plans (JBPs) to drive the overall business which are aligned with the Consumer Business Unit objectives and customer strategies.
- P&L responsibility: accountable to achieve Net Sales and Gross To Net percentage targets as well as proactive collaborative management of other lines in the P&L where sales have an impact or influence.
- Accurate forecasting to maximize availability on Pure Players' sites.
- Strong quantitative ability and comfort with data-driven decision processes, with a strong understanding of the key metrics to drive the business is expected.
- Execute promotional guidelines by category and channel. Continuously evaluate ROI of trade investments amending the in-year to-go plan where necessary.
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Skills & Qualifications:
- Degree level education (Commercial education, e.g., business, economics, marketing preferable).
- Minimum 2 years of E-commerce Sales experience and a total 5 year Commercial experience.
- Strong understanding of the online consumer buying cycle and specific E-retailer strategies, and commercial experience in E-commerce Sales.
- Ability to thrive in a fast-paced, rapidly changing environment.
- Attention to detail.
- Strong data analysis, organizing, and prioritization skills.
- Microsoft Excel and PowerPoint proficiency.
- Strong presentation skills within internal and external customer meetings.
- Understanding of key business functions, i.e., Commercial, Finance, Technical, Supply Chain.
What we offer in return
You will be working for an organization that embraces diversity & inclusion and believes we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
Our people make a difference
At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.
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