StoreLab - The Shopify Growth Service
E-commerce Account Manager (CRM)
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Welcome to StoreLab!
Who are we?
We’re a young, ambitious Shopify Growth Service, launched in 2020 and set for significant growth in 2026 and beyond. Our mission is to make e-commerce growth simple for ambitious Shopify stores through expert performance marketing, CRM management, creative and strategic services – alongside our proprietary mobile app builder.
Who are you?
As we continue to grow, we’re looking for a CRM-focused Account Manager to join our fast-paced and collaborative Account Management team. You’ll work with a portfolio of exciting direct-to-consumer brands, acting as their go-to partner across SMS and email through onboarding, execution, performance reporting, and day-to-day support.
This role is all about building strong relationships and delivering great results. You’ll help your clients get the most out of their email and SMS channels - from start to finish.
Working closely with senior team members, you’ll also have the opportunity to contribute ideas, shape campaign strategies, and develop your skills in client management, digital marketing, and e-commerce growth.
Whilst this role has a CRM-focus, we need someone who’s adaptable and willing to learn. You'll need to be hands-on, creative, commercially aware, and willing to expand your skillset.
This is an ideal opportunity for someone with strong CRM experience as well as knowledge of paid media channels, looking to take the next step in a supportive, fast-growing environment.
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Must-Have Skills and Experience
- Professional experience in a client-facing role (e.g., Account Management, Paid Social Media Management, Customer Success, Project Management, or Customer Support)
- Direct experience managing Email and SMS campaigns
- Demonstrated ability to maintain strong client relationships and provide proactive account management
- Skilled communicator, comfortable engaging with clients via email, phone, video calls, and in-person meetings
- Strong organisational skills with the ability to manage multiple projects and campaigns simultaneously
- Experience in copywriting, particularly for emails and SMS
- Data-driven mindset with the ability to generate insightful reports on campaign and account performance
- Ability to provide feedback on best practices for features, visual assets, and creatives
- Self-starter with a can-do attitude, thriving in a fast-paced environment and capable of working independently
- Interest in digital marketing, e-commerce, and mobile technology, with a passion for continuous learning
Bonus If You Have
- Experience working in a creative, marketing, or social media agency
- Knowledge of mobile commerce and app commerce
- Experience managing paid media channels, such as Meta and Google
- Experience setting up and managing a push notification schedule (or similar content for email or social platforms)
- Experience using website builders like Shopify (or similar platforms)
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Some Specifics
- Job Type: Full-time, Permanent
- Start Date: Immediately
- Holiday: Unlimited
- Salary: £40-50K (depending on experience)
- Location: Flexible/Hybrid. We have team days once a quarter in our London office for collaboration, socialising, and onboarding.
- Right to Work: While we hope to sponsor the right people and roles in the future, we are currently not set up to do so. Please only apply if you have the right to work in the UK for at least the next 12 months.
Culture & DEI Statement
At StoreLab, we are committed to building a culture where everyone belongs. We believe that having a diverse team is key to our success and innovation. StoreLab continually invests in and reflects on how we can further promote our diverse culture, creating a space where all feel safe, seen, and supported.
Interview Process
We aim to progress quickly and efficiently through 3 interview stages:
- Initial Screening Call – A 30-minute conversation with our Head of Growth for you to learn more about the company and role, as well as for us to learn about your experience, interests, and career goals.
- Competency-Based Interview – A deeper dive into your experience and expertise, coupled with a short task mimicking a potential real life situation. 30-45 minutes.
- “Who” & Culture Round – A final chat with our CEO and your potential team members to ensure a good fit for both sides. 60 minutes.
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