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E-commerce Assistant
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About the Role
As a business, we supply a wide product range including machines, accessories, and parts from leading brands including John Deere, STIHL, Honda, Husqvarna, and many more.
Job Details
This is an exciting role for a candidate who is looking to start their career in an e-commerce focused role with advanced training and opportunities for progression. The eCommerce Assistant plays a key role in coordinating our eCommerce business, working with a variety of departments to contribute towards sales growth through our eCommerce store. This is a great opportunity for someone who likes variety in their job coordinating projects across a number of areas.
Essential Duties
- Creating and coordinating product listings within our website via Shopify (including product descriptions and visual content)
- Ensuring correct technical information is accurate on product listings
- Basic use of design tools (such as Canva & Photoshop)
- Organize our range of merchandise for eCommerce, including clothing and toys (ensuring stock availability and support with researching new products to add to our range)
- Responsibility of website order fulfillment by liaising with the internal departments and suppliers
- Support with ad hoc tasks related to the online store, including merchandising and promotions
- Dealing with inbound customer enquiries and order emails to ensure timely responses via email, phone, and online chat
- Coordinate all returns/exchanges and claims on orders via our website and marketplace channels e.g. eBay
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Essential Skills & Qualifications
- An interest in and an initial understanding of eCommerce
- Good understanding of MS Office systems (Outlook, Excel, Word, PowerPoint)
- Detail-orientated to ensure accuracy in product information
- Good level of verbal and written communication skills, including good grammar, to produce accurate and compelling product descriptions
- A desire to learn Agricultural, Turf and Ground Care equipment and eCommerce
- The ability to take ownership of projects independently and as part of the wider team
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Desirable
- Any experience or awareness of using different types of Agricultural, Turf and Ground Care equipment would be beneficial
- Experience with website content management systems (WordPress, Shopify, or similar) would be beneficial
- Knowledge or previous experience of stock management ERP systems
- Previous experience in a supply chain, marketing, or customer service led role would be advantageous
Benefits
- Opportunity to work with industry-leading technology and brands
- Company pension scheme
- Company sick scheme
- 24 days holiday plus bank holidays
- Life insurance x 3 salary
- Tailored career path
- Manufacturer training
- Employee uniform
- Staff discount on showroom items
- Free on-site parking
- Employee discount
- Health & wellbeing programme
- Referral programme
Hours of Work
08:00-17:00 Monday to Friday. 40 hours per week.
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