twentytwentyone
E-commerce Content Assistant
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About twentytwentyone
twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world-leading designers and manufacturers.
About the Role
We are looking for a proactive and detail-oriented E-Commerce Content Assistant to join our growing team. The ideal candidate will have strong organisational skills, excellent communication, and a flair for copywriting. You will play a key role in ensuring that website content is accurate, optimised, and engaging.
With a keen eye for design and a problem-solving mindset, you'll collaborate closely with the wider e-commerce team and work effectively across departments in a fast-paced, dynamic environment.
Hours and Location
- 37.5 Hours, working 5 days per week, Monday - Friday, 9.15am to 5.45pm.
- On-site, based at our River Street showroom.
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Key Responsibilities
Content and Administration
- Upload new product ranges, ensuring all products are accurately presented, with SEO-friendly, informative copy that improves visibility and drives traffic.
- Maintain accuracy of the entire online catalogue, monitor stock levels and deliveries, and implement new pricelists.
- Assisting in the visual merchandising of collections and edits.
- Provide a high level of communication regarding orders and enquiries between customers, suppliers, and colleagues.
Sales and Customer Service
- Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries, and web chat enquiries and complaints in a professional, timely, and well-informed manner.
- Support the Customer Services team.
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Requirements
The ideal candidate will have:
- An enthusiasm for design, twentytwentyone, and our products
- Strong organisational and administrative skills, with attention to detail and accuracy
- Familiarity with Shopify or a similar CMS is desirable
- Excellent written English - copywriting experience is essential.
- Strong computer skills, including Photoshop
- An intrinsic understanding of customer service
- Strong initiative and problem-solving skills
- Experience in selling high-end, made-to-order furniture/lighting would be an advantage.
How to Apply
Please send a CV and covering letter outlining your suitability for the role to jobs@twentytwentyone.com.
Please note that we are only able to respond to candidates shortlisted for interview.
Please also note, this is not a digital marketing or web development role.
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