Jolliman
E-Commerce Executive / Administrator
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e-Commerce Coordinator
We are looking to recruit an e-Commerce Coordinator to join our team based in West Bromwich. Experience in product management, content creation, and online promotions. With a proven ability to enhance online customer experience and contribute to successful product launches.
Working hours: 9.00 am till 5:00 pm, Monday to Friday.
About the Role
The e-Commerce Coordinator is responsible for managing products online and delivering a best-in-class digital merchandising experience, ensuring we meet our customers' essential needs and provide the best possible service. Ensuring our e-commerce channel maximises sales and delivers the best customer experience. Key areas of ownership for the role include attention to product content, inventory, pricing, promotions, and supporting other team members.
Must Have
- Minimum of 2 years hands on E-commerce experience working for a company (not freelance or self-employed).
- A good working knowledge of Excel, Vlookup and CSV's.
- Be organised and able to work under minimal supervision.
- Strong command of written English.
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Responsibilities
- Manage and optimise the company's e-commerce platform.
- Create and update product listings, ensuring accurate and compelling descriptions, images, and pricing.
- Collaborate with cross-functional teams such as marketing, customer service, and operations to ensure a seamless customer experience.
Requirements
- At least two years of e-commerce experience are required, preferably in a retail or consumer goods industry.
- Successfully set up, test, and execute online promotions.
- Create and update product categories to ensure accurate product display before marketing launches or new product releases.
- Maintain strong communication for updates on promotions, banners, product releases, and general inquiries.
- Understanding of basic UX and website flow.
- Excellent communication skills with the ability to collaborate effectively across teams.
- Detail-oriented mindset with strong organisational skills to manage multiple tasks and priorities simultaneously.
- Ability to adapt quickly to changing priorities and thrive in a fast-paced environment.
- Willingness to learn new technologies and techniques.
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Note: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organisation's ongoing needs.
Additional Requirements
- Fluent in English both written and spoken.
- Experience with CRM systems or database management and accurate data inputting.
- Experience of Excel desirable.
- Experience with Tiktok an advantage.
Benefits
- Casual dress.
- Free parking.
- On-site parking.
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