Emirates
E-Commerce Executive - London
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Job Purpose
Emirates Holidays is part of the Emirates Group, offering a broad range of curated holiday packages to top global destinations including Dubai, the Indian Ocean, the Far East, East Africa, South Africa & Australia. We combine the strength of a world-renowned brand with a local, customer-focused approach in the UK. Our passionate team is dedicated to delivering exceptional services and creating unforgettable travel experiences for every customer.
Our E-Commerce Executive plays an important role in shaping how customers discover, explore, and book Emirates Holidays online. You will help bring our destinations, offers, and experiences to life across our digital channels, supporting website content, digital merchandising, email marketing, and campaign activity to deliver a seamless and inspiring customer journey.
We are looking for someone who combines strong commercial awareness with a genuine passion for digital. You will be curious, creative, and confident using data and customer insight to improve performance, enhance conversion, and identify new opportunities for growth. Working closely with teams across Product, Marketing, Commercial, and Technology, you will help ensure every digital touchpoint reflects the quality, attention to detail, and customer experience expected from Emirates Holidays.
A day in the life of an E-Commerce Executive could involve:
- Supporting the delivery of online revenue, conversion, and commercial performance targets across Emirates Holidays’ digital channels.
- Creating, updating, and maintaining engaging, accurate, and SEO-optimised website content.
- Merchandising destinations, offers, and promotions across our digital channels.
- Building, scheduling, and deploying email marketing campaigns, while monitoring engagement and performance.
- Reviewing website performance and customer behaviour to support ongoing improvements.
- Supporting A/B testing and customer journey improvements to enhance the online experience.
- Conducting regular website checks to ensure content, functionality, and presentation remain accurate, up to date, and aligned with brand standards.
- Producing regular trading, campaign, and website performance reports.
- Working closely with Product, Commercial, Marketing, Systems, and IT teams to deliver campaigns, resolve website issues, and improve the digital customer experience.
- Ensuring digital content and campaign activity complies with relevant legal, regulatory, and advertising requirements.
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This is an office-based role, working five days per week alongside our Product, Commercial, Marketing, and Digital teams.
Qualification
To Be Considered For This Role You Must Have
- Previous experience in e-commerce, digital marketing, online trading, or a similar digital role.
- Experience updating website content and supporting digital campaigns.
- A good understanding of online sales, website performance, and customer behaviour.
- Strong attention to detail and confidence working with data and reports.
- Good communication skills and the ability to work effectively with different teams.
- The ability to manage multiple priorities in a fast-paced environment.
- The unrestricted right to live and work in the UK.
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You Will Have An Edge If You Have
- Experience within travel, tourism, aviation, or another consumer-facing digital environment.
- Experience with SEO, content management systems, or email marketing.
- Experience using website analytics or reporting tools.
- Exposure to A/B testing or customer journey improvement.
- Knowledge of OTAs, online travel distribution, or GDS.
Salary & benefits
What's in it for me?
At Emirates Holidays, our rewards are designed to complement your career with a range of travel, lifestyle, and wellbeing benefits.
- Unlimited standby travel across the Emirates global network, plus access to discounted confirmed tickets.
- Preferential hotel rates worldwide, making your own travel experiences even more rewarding.
- Access to the Emirates Platinum Card, unlocking a wide range of lifestyle, retail, and travel privileges.
- Interline travel benefits with partner airlines, giving you even more ways to explore the world.
- Private health insurance, together with access to a health cash plan and Employee Assistance Programme.
- High street discounts across a broad range of retailers, services, and everyday essentials.
- Season ticket loans to help make commuting more manageable.
This is more than a role—it is an opportunity to help shape the digital experience of one of the world’s most recognised travel brands, while developing your career in a fast-moving e-commerce environment.
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