NOSE
E-commerce Operations & Customer Service Associate
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About NOSE
Founded in Paris in 2012, NOSE is an independent concept store and pioneering digital platform dedicated to niche perfumery, beauty and home fragrances. Bringing together a carefully curated selection of some of the world's most exceptional fragrance houses, NOSE has developed a distinctive approach to perfume discovery through its proprietary olfactory diagnosis, available both online and in-store. Combining expertise, technology and a highly personalised customer experience, NOSE has built an international community of fragrance enthusiasts, collectors and curious minds. Following more than a decade of organic growth in Paris and internationally, NOSE is preparing to open its first London boutique in November 2026.
We are looking for a highly organised, proactive and detail-oriented E-commerce Operations, Customer Service & Stock Associate to join our founding London team and contribute to this exciting new chapter.
Your Role
Manage e-commerce orders and fulfilment
- Prepare, carefully package and dispatch online orders, ensuring accuracy and exceptional presentation standards.
- Assemble personalised fragrance discovery kits and sample selections.
- Coordinate daily shipments with delivery partners, including Royal Mail, DHL and other courier services.
- Monitor order processing, shipment tracking and delivery performance.
- Handle returns, exchanges and delivery-related issues.
- Ensure that every order reflects NOSE's commitment to quality and customer experience.
Deliver an exceptional customer service experience
- Respond to customer enquiries through our customer service platform, Zendesk.
- Assist customers with order tracking, product availability, deliveries, returns and general enquiries.
- Support the resolution of payment issues, disputes and suspected fraudulent transactions.
- Coordinate with our Paris and London teams to resolve customer requests efficiently.
- Build customer satisfaction and loyalty through a responsive, thoughtful and personalised approach.
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Manage stock and inventory operations
- Receive, verify and organise deliveries from our partner fragrance and beauty houses.
- Maintain accurate inventory records for products, fragrance samples, packaging materials and consumables.
- Conduct regular stock counts and investigate discrepancies.
- Coordinate stock movements between the boutique and e-commerce operations.
- Anticipate replenishment needs and contribute to maintaining optimal stock availability.
- Ensure that storage and operational areas remain organised, secure and efficient.
Contribute to operational excellence
- Participate in the implementation and continuous improvement of our UK e-commerce and logistics processes.
- Identify opportunities to improve order accuracy, processing times and customer satisfaction.
- Collaborate closely with the retail, e-commerce and operations teams in London and Paris.
- Take initiative in resolving operational challenges and improving daily workflows.
Your Profile
We are looking for individuals who combine strong organisational skills, attention to detail and a genuine commitment to customer satisfaction.
- Previous experience in e-commerce operations, order fulfilment, stock management or customer service is preferred.
- Excellent organisational skills, accuracy and the ability to manage several priorities simultaneously.
- A proactive, reliable and hands-on approach, with the ability to work independently.
- Strong communication skills and a collaborative mindset.
- Confidence working with digital tools and learning new systems.
- A genuine appreciation for high-quality products, presentation and customer experience.
- Fluency in English is essential. French, Arabic or other languages are an advantage.
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The following skills would be an advantage:
- Experience with Magento / Adobe Commerce, Zendesk or similar e-commerce and customer service platforms.
- Familiarity with Royal Mail, DHL, FedEx or other shipping and fulfilment providers.
- Knowledge of payment platforms such as Adyen.
- Experience in luxury retail, niche perfumery, beauty or cosmetics.
- Previous experience combining stock management, online order preparation and customer service within a retail environment.
Above all, we value reliability, initiative, precision and a willingness to learn. Exceptional candidates from other backgrounds are equally encouraged to apply.
Why Join NOSE?
This is an opportunity to join an established independent Parisian company as it launches its first London boutique (location confidential). Further details about the project will be shared with first-round candidates under a non-disclosure agreement (NDA).
- You will be part of the founding London team, playing an important role in establishing our local e-commerce fulfilment, inventory management and customer service operations.
- Working closely with our Paris and London teams, you will gain hands-on experience across logistics, digital platforms and customer relations, while developing your knowledge of niche perfumery and exceptional international fragrance houses.
- We offer the opportunity to develop your expertise and grow professionally within an entrepreneurial, international environment where initiative, autonomy, precision and teamwork are valued.
How to Apply
Please apply via LinkedIn with your CV and a short introduction explaining your interest in the position and NOSE. We look forward to discovering your profile.
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